Your Phone (We can't connect to your phone)

Anonymous
2020-03-16T03:14:26+00:00

Hey, everyone:

I was trying to link my S9 to my Windows 10 PC via the "Your Phone" app, but the process didn't work. I followed the various troubleshooting tips provided by the support but nothing helped. I connected my phone and computer to the same Wi-Fi and it refused to connect, but once I tried the same process with my Windows 10 Laptop, my Galaxy S9 connected to the laptop.

Is there any way I could get my PC and S9 to connect to one another? The process worked instantly on my laptop and the picture I attached to this thread didn't pop up on my laptop, once. 

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-05-17T08:03:16+00:00

    Well it looks like there's been another update to the Your Phone app through the Microsoft store.  It still doesn't work, but at least now it doesn't immediately crash to an error when I try running it on my laptop.

    Baby steps, baby steps...

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  2. Anonymous
    2021-04-23T09:12:03+00:00

    Hey there Daksh,

    I did the app Repair, Terminate and Reset routes as well.  Like I said earlier, I've tried all manner of fixes and none of them have worked.

    The app was working for me just find until 2 updates ago.  After discounting all other choices I think we're just going to have to accept the fact that the development team broke something in a recent update and haven't been able to fix it just yet.

    Today, I update "Your Phone" app in PC. and try to reset, terminate, repair option as I suggested you. 

    And I do again clear data of "Your Phone companion" app in android.

    first of all open Your phone app in PC. and open "Your Phone companion" in Android. you want to select "sign in with microsoft a/c"  in  phone otherwise click "other accounts" and do manual scanning QR to PC with Android mobile. and it takes few minutes to setting up. Also  check if "Your Phone companion" notification was turned on. 

    try to reset pc, if app crashes in PC. It may be problem of corrupt or missing files.

    I tried to generate problem as you faced but I solve it. as above explained. It is not problem of PC app or mobile app. I think this is full and final solution.

    try and know me in reply, it is worked or not.

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  3. Anonymous
    2021-04-22T13:57:58+00:00

    Hey there Daksh,

    I did the app Repair, Terminate and Reset routes as well.  Like I said earlier, I've tried all manner of fixes and none of them have worked.

    The app was working for me just find until 2 updates ago.  After discounting all other choices I think we're just going to have to accept the fact that the development team broke something in a recent update and haven't been able to fix it just yet.

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  4. Anonymous
    2021-04-22T13:22:57+00:00

    Open Start > Settings > Apps > Apps & features > 
    Scroll down to "Your Phone Companion"
    Select it
    Click Advanced options

    click Repair.(90% problem will solved.)

    Also click Terminate.

    If App not worked properly, then click Reset option as above.
    Restart.

    I think problem will solve. 

    If problem not solve, then I suggest download older version. It may be available on Google.

    If still problem not solve, It means some process block the app to do work or may be virus(2% chances).

    Reply this again. If my trick not worked.

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  5. Anonymous
    2021-04-22T06:25:55+00:00

    Hey there Daksh,

    The problems with Your Phone on my Windows10 laptop commences from the moment the app is started.  It doesn't matter what phone I have installed the Your Phone for Android app on (and I've tried a Samsung, a Nokia and my current Pixel, all to no effect) because the Windows 10 app crashes before it can even generate the QR code on-screen to connect the phone to the laptop.

    Every app that can be updated in this sorry little saga has been updated.  I've uninstalled and reinstalled the apps from both the laptop and the mobile phone.  I've cleared caches on both apps.  You name it, I've done it.

    All to no effect.

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