Windows Defender, "Items Skipped During Scan"

Anonymous
2020-03-10T15:47:27+00:00

I keep getting this notification after quick scans, "Windows Defender skipped an item due to exclusions or network protection settings."

To make this clear: I don't have ANY exclusions, and as far as I'm aware, I haven't changed my network protection settings in the past. 

What's going on? Is this malware, or a bug with the new update? How do I fix this? I want to be reassured that I'm safe, this isn't very reassuring.

EDIT: Thank you to Techradar for bringing this issue to light. If any employees read this, could you perhaps re-title it in a way which doesn't make users feel so endangered by the bug? All of us have come to the conlusion that (especially with MBAM) we should be clear.

Windows for home | Windows 10 | Security and privacy

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Günter Born 49,461 Reputation points
2020-03-25T08:23:30+00:00

Microsoft has released an update to fix that behavior, see Update KB4052623: Microsoft fixes Defender ScanSkip Bug. See also the marked answer.

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  1. Anonymous
    2020-03-21T04:54:43+00:00

    That "items skipped" message doesn't bother me. All else looks good running the manual scan.

    But I haven't seen a notification that Defender has run automatically in quite a while. That worries me. All the settings for it look good, & Defender still says "no action needed", though...

    Defender definitely doesn't always run automatically, the schedule ranges from unpredictable to insane.

    Manual scanning is no issue for me.

    Thanks for the comforting words. I can't say I've seen the automatic one run every day, that's right. But I don't think I've seen it since March 15, the date I first posted into this this thread. I'll wait a day or two more before panicking. Thanks again.

    Yeah -- here finally is an automatic scan notification...!...

    And I did not see that "items skipped" thing, either, afterward. Though I was frantically clicking through Snip & Sketch, & might have clicked that notification away, it would still have ended up in Action Center.

    Afterward, I ran a manual  scan, & it still puts them both in Action Center...

    But I'm not overly worried about it & patiently await MSFT's cure.

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  2. Anonymous
    2020-03-21T05:59:01+00:00

    I installed "Process Explorer v16.21" aka www.sysinternals.com and 1 out of 72 search engines (Bkav) shows malware for "Rapport Mgmt Service.exe" (the IBM Trusteer service for banking) . Checking it out, it comes up as "W32.AIDetectVM.malware". I ran Windows Defender and Windows Defender online and both times got the same "Windows Defender skipped and item due to exclusions or network protection settings" and also ran Malware Bytes. All three scans did not find the malware that is "apparently" there...so I do not know if this is a fake hit by Bkav, a problem with Windows Defender, a problem with the IBM product...or what? I have the Trusteer extension added to both Edge and to Chrome but have removed and reinstalled the program and the extensions and the malware hit came back as seen in the screen snip. FYI

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  3. Anonymous
    2020-03-21T06:56:36+00:00

    Just from reading about it here...

    https://www.file.net/process/rapportmgmtservice.exe.html

    What is RapportMgmtService.exe?

    I don't think it is malware. Also, only one anti-virus scanner flagged it for you out of a trillion.

    However, I would uninstall it, especially if it is a processor hog as is said in there. Maybe contact your own bank first. I hope it is not a difficult uninstall for you, as it was for someone in there. Does it show up at "START, Settings, Apps"?

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  4. Anonymous
    2020-03-21T07:52:39+00:00

    Yes, it does show up as an installed program so the only concern I have is that it never used to show up as being "infected"  with a trojan when I ran the process service program before so do wonder what changed to cause it to do so now.  I noticed after my original post that the service shows up with a different name in the list when I open Chrome and two scanners flag it...so...one says infected when Edge is open and two say infected when Chrome is open. I am coming to believe that it is not a legitimate infection/trojan but anything related to finance tweaks my interest in finding out. W32 has been around for awhile but you would think (hope?) that IBM wouldn't have a product out there with this issue.

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