I was using my bluetooth headphones yesterday and everything was working fine. When I returned to my computer, which was still on with everything unchanged, the bluetooth function no longer worked. I've tried everything I could find online but nothing has worked. When attempting to connect to Bluetooth, the computer says to turn bluetooth on. There is no option to turn bluetooth on. Under device manager, there is the Qualcomm QCA9377 Bluetooth item. It often says "Windows has stopped this device because it has reported problems. (Code 43)", but disabling it as well as uninstalling and reinstalling it have both failed. I tried both downloading it from microsoft and from the manufacturer (Dell) and both have failed consistently with multiple attempts. Troubleshooting the bluetooth feature sometimes yields "bluetooth drivers have failed", but ALWAYS yields "Bluetooth Radio Status - Not Fixed". I have restarted and shut down countless times. I have used the task manager to manually start every bluetooth process but there have been no results. I know there are other threads like this but not a single one has a working solution of any kind, and most of the threads die out before the issue is resolved. Has anyone ever found a solution to this issue? Update: I have also rolled back the driver of the Qualcomm network adapter multiple times, with no effect.

Didn't work for me. I've tried everything with Device Manager, Control Panel, deleting all devices relating to the problem...but Control Panel will not delete the device in control panel and will not fix the Bluetooth driver (Qualcomm QCA9377 Bluetooth). I've exhausted everything I can think of. System restore did nothing, power down, unplug cable. What else is there to do?

Such torture this was! After all rebootings, safe modes, reinstalling drivers... two simple actions like TURNING OFF the laptop, UNPLUGING the cable and after 10 minutes voila. The Bluetooth icon is back and everything is back to normal. Don't know what to say about Microsoft (because they just gave us a problem) but about this guy who saved us tons of hours and money just well done KING, if there is a PayPal option here I would gladly buy you a lunch. Big thanks

These definitely aren't 'fixes' ...but glad for the workaround. Think this is a hardware or software issue? Any chance we'll get a real fix from Qualcomm with a driver update?

In the Dell website post “Bluetooth not working Windows 10 (Error code 43) Help!!”, by uglicoco, 3-24-2020, the reply marked as “Solved!” – i.e., update the bios and the Intel chipset drivers” -- did not work for me and any number of others. See https://www.dell.com/community/Networking-Internet-Bluetooth/Bluetooth-not-working-Windows-10-Error-code-43-Help/m-p/7523476 A solution component specified by a user posting herein/above did work for me and many others: one must remove the power cord before rebooting. (But why is THAT the critical part?) Question to Dell and Microsoft: given the 500+ users that clicked "I have the same question" within this thread, and those variously posting in Dell’s community, why haven’t you gotten out front more clearly and regularly in your troubleshooters etc. on underlying causes and solutions regarding such broadly experienced problems as this? That is: issues that get variously repeated again and again (perhaps with somewhat differing terminology), with a few possibly getting marked as "solved", but where there is no clear solution for a great many users. I have an Inspiron 3793, purchased last December and under warranty, and experienced this issue in June. Bluetooth abruptly stops working, with on/off in settings and tray icon both gone. After spending a couple hours running all the troubleshooting methods outlined in Dell’s and your support sites, running the driver update service, etc., I phoned Dell support and we tried every possible solution yet again. Uninstall/reinstalls, flash the BIOS, etc. etc. The Dell support technician was stumped (put me on hold a couple times while he checked with others). I was then told to ship my laptop in for repair and likely replacement. I thus had to spend more time deleting/shredding my files, updating backups, etc. before shipping. My same laptop was then shipped back to me the day after the Dell repair center received it (I did tracking), but the return "problem sheet" had nothing written in the repairs/explanation section. I then mysteriously experienced the same problem yesterday: The troubleshooters, updates, uninstall/reinstalls, etc. again didn’t work. To avoid the lengthy "phone support" routine yet again (and I'd expect shipping my laptop again for repair/replacement), I did additional searches and tripped across this Microsoft users post. So, after running all the troubleshooters, driver updates, etc., what portion of your customers would reason that something like removing the power cord before rebooting somehow makes the critical difference (whether in tripping auto repair/re-install of the affected Bluetooth driver/component or whatever)? It has appeared to me over years that you often leave it to users for too long to both identify/verify a common problem as this and come up with whatever odd solutions. And what about the frustration of support/tech staff as well, not to mention costs to all? Dell's phone support center was clearly in the dark when I called (June 2021), yet the issue and a “fix” was identified by users as above in March/April 2020 – over 1 year earlier. In the future perhaps you could better alleviate the great frustration of so many of your customers by acknowledging broader problems as this in your troubleshooters etc. sections. Users shouldn't have to hunt so far/wide. If a clear diagnosis of underlying causes and solutions isn’t yet known by staff for a given issue, I believe the great majority of we customers would find it greatly helpful if you'd simply state "we are aware of the issue and are working on a diagnosis and solution".

Bluetooth Stopped Working on Windows 10 (Qualcomm QCA9377)

Anonymous

I was using my bluetooth headphones yesterday and everything was working fine. When I returned to my computer, which was still on with everything unchanged, the bluetooth function no longer worked. I've tried everything I could find online but nothing has worked.

When attempting to connect to Bluetooth, the computer says to turn bluetooth on. There is no option to turn bluetooth on.
Under device manager, there is the Qualcomm QCA9377 Bluetooth item. It often says "Windows has stopped this device because it has reported problems. (Code 43)", but disabling it as well as uninstalling and reinstalling it have both failed. I tried both downloading it from microsoft and from the manufacturer (Dell) and both have failed consistently with multiple attempts.
Troubleshooting the bluetooth feature sometimes yields "bluetooth drivers have failed", but ALWAYS yields "Bluetooth Radio Status - Not Fixed".
I have restarted and shut down countless times.
I have used the task manager to manually start every bluetooth process but there have been no results.

I know there are other threads like this but not a single one has a working solution of any kind, and most of the threads die out before the issue is resolved. Has anyone ever found a solution to this issue?

Update: I have also rolled back the driver of the Qualcomm network adapter multiple times, with no effect.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Powering off and pulling the power on my Dell Inspiron laptop worked as well. I did have to delete the failed USB entry and then rediscover, but this worked. Thanks for posting. Not exactly sure why a power off and more importantly pulling the power WHICH IS THE ACTUAL step that worked for me, since I tried just powering off first and that didn't help, fixes the issue though.

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70 additional answers

Anonymous

2021-11-04T19:06:03+00:00

Didn't work for me. I've tried everything with Device Manager, Control Panel, deleting all devices relating to the problem...but Control Panel will not delete the device in control panel and will not fix the Bluetooth driver (Qualcomm QCA9377 Bluetooth). I've exhausted everything I can think of. System restore did nothing, power down, unplug cable. What else is there to do?
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Anonymous

2021-10-20T22:07:12+00:00

Such torture this was!

After all rebootings, safe modes, reinstalling drivers... two simple actions like TURNING OFF the laptop, UNPLUGING the cable and after 10 minutes voila. The Bluetooth icon is back and everything is back to normal.

Don't know what to say about Microsoft (because they just gave us a problem) but about this guy who saved us tons of hours and money just well done KING, if there is a PayPal option here I would gladly buy you a lunch.

Big thanks
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Anonymous

2021-09-17T20:30:14+00:00

These definitely aren't 'fixes' ...but glad for the workaround. Think this is a hardware or software issue? Any chance we'll get a real fix from Qualcomm with a driver update?
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Anonymous

2021-09-08T19:12:30+00:00

In the Dell website post “Bluetooth not working Windows 10 (Error code 43) Help!!”, by uglicoco, 3-24-2020, the reply marked as “Solved!” – i.e., update the bios and the Intel chipset drivers” -- did not work for me and any number of others. See https://www.dell.com/community/Networking-Internet-Bluetooth/Bluetooth-not-working-Windows-10-Error-code-43-Help/m-p/7523476

A solution component specified by a user posting herein/above did work for me and many others: one must remove the power cord before rebooting. (But why is THAT the critical part?)

Question to Dell and Microsoft: given the 500+ users that clicked "I have the same question" within this thread, and those variously posting in Dell’s community, why haven’t you gotten out front more clearly and regularly in your troubleshooters etc. on underlying causes and solutions regarding such broadly experienced problems as this? That is: issues that get variously repeated again and again (perhaps with somewhat differing terminology), with a few possibly getting marked as "solved", but where there is no clear solution for a great many users.

I have an Inspiron 3793, purchased last December and under warranty, and experienced this issue in June. Bluetooth abruptly stops working, with on/off in settings and tray icon both gone. After spending a couple hours running all the troubleshooting methods outlined in Dell’s and your support sites, running the driver update service, etc., I phoned Dell support and we tried every possible solution yet again. Uninstall/reinstalls, flash the BIOS, etc. etc. The Dell support technician was stumped (put me on hold a couple times while he checked with others). I was then told to ship my laptop in for repair and likely replacement. I thus had to spend more time deleting/shredding my files, updating backups, etc. before shipping. My same laptop was then shipped back to me the day after the Dell repair center received it (I did tracking), but the return "problem sheet" had nothing written in the repairs/explanation section.

I then mysteriously experienced the same problem yesterday: The troubleshooters, updates, uninstall/reinstalls, etc. again didn’t work. To avoid the lengthy "phone support" routine yet again (and I'd expect shipping my laptop again for repair/replacement), I did additional searches and tripped across this Microsoft users post. So, after running all the troubleshooters, driver updates, etc., what portion of your customers would reason that something like removing the power cord before rebooting somehow makes the critical difference (whether in tripping auto repair/re-install of the affected Bluetooth driver/component or whatever)? It has appeared to me over years that you often leave it to users for too long to both identify/verify a common problem as this and come up with whatever odd solutions. And what about the frustration of support/tech staff as well, not to mention costs to all? Dell's phone support center was clearly in the dark when I called (June 2021), yet the issue and a “fix” was identified by users as above in March/April 2020 – over 1 year earlier.

In the future perhaps you could better alleviate the great frustration of so many of your customers by acknowledging broader problems as this in your troubleshooters etc. sections. Users shouldn't have to hunt so far/wide. If a clear diagnosis of underlying causes and solutions isn’t yet known by staff for a given issue, I believe the great majority of we customers would find it greatly helpful if you'd simply state "we are aware of the issue and are working on a diagnosis and solution".
Was this answer helpful?

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