After reinstalling the sound driver in pc , it works fine for one day.
then the issue start again.
Your phone app - Bluetooth is connected but can't hear calls
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Anonymous
Hey,
I am trying to make calls trough my PC.
I have problem with connecting the audio when having a call to my PC nevertheless with my Android phone there is Bluetooth connection.
- I am able to make and receive calls but the audio does not come through my headphones. Even if I try to toggle (Off) the "Use phone" option in the call window it reverts back turning it on within a second. (not a bit of audio for the second too).
When I do it I receive error message "Can't make the call. Make sure your device is connected to Bluetooth, then try the call again.", as depicted in the image below.
- I tried switching the audio on my phone to the laptop (Bluetooth) it also reverts back within a second.
- When receiving an incoming call I get a similar error message "Can't receive call audio on this this device. Accept on phone instead" , I added a screenshot of the error below
I already tried to unpair the Bluetooth connection and setup again the connection trough your phone app, but still didn't work
Restarted both PC and my Android phone, didn't help.
Is there a solution for this?
Note: This is not a sound issue.
Windows for home | Windows 10 | Connect Phone and PC
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46 answers
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Anonymous
2020-12-02T09:30:07+00:00 -
Anonymous
2020-12-02T15:13:26+00:00 It works for me now.
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Anonymous
2020-12-04T18:32:55+00:00 I am having this exact same issue. I have been looking at these toubleshooting stepos for several month and none of them work!. My PC is perfectly connected to the phone via bluetooth, it streams media from my phone to PC over bluetooth (with sound) I just can not get the audio out from phone calls. I looked at my sound setting and have this issue that I do not think belongs. There are also other Devices in Device manager that need a home too. But the A2DP SNK is what drives the audio out to my PC. The od thing is if I uninstall my realtek drivers, I get the basic Microsoft Default HD Audio device. Once I do that the Device is shown under the Audio section of Bluetooth and Other Devices. It does not change the fact that I do not get audio out from a phone call but it is strange once I install the relatek driver that entry for audio in bluetooth and other devices disappears. I have done multiple factory resets of the PC I have done multiple factory resets of the phone.
Unfortunately I have little faith in Samsungs ability to help me trouble shoot as The Phone support there does not know the difference between hardware and software. and at one point I got chat support for samsung involved, He told me My s20 was not capable. I showed him several youtube videos of this working and he tried it himself over chat, and said huh, I can do that with my phone and I have the same phone and OS you do.
Dear Microsoft I have done a Feedback on this several weeks ago. Please help us!
Thank you.
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Anonymous
2020-12-12T22:15:24+00:00 Success!
Like others I assumed this was a bug.
The fix is easy. Just click the use phone button on your pc.
For whatever reason it was outputting to the phone by default, so I had to click the button to turn it off.
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Anonymous
2020-12-12T22:18:46+00:00 Just click on the Use Phone button during a call. Strangely it then outputs on PC. If it still makes no sound your issue may be you're trying to output to a wireless headset. Only wired is supported.