Your phone app - Bluetooth is connected but can't hear calls

Anonymous
2020-03-31T11:32:39+00:00

Hey,

I am trying to make calls trough my PC.

I have problem with connecting the audio when having a call to my PC nevertheless with my Android phone there is Bluetooth connection. 

  1. I am able to make and receive calls but the audio does not come through my headphones. Even if I try to toggle (Off) the "Use phone" option in the call window it reverts back turning it on within a second. (not a bit of audio for the second too).

When I do it I receive error message "Can't make the call. Make sure your device is connected to Bluetooth, then try the call again.",  as depicted in the image below.

  1. I tried switching the audio on my phone to the laptop (Bluetooth) it also reverts back within a second.
  2. When receiving an incoming call I get a similar error message "Can't receive call audio on this this device. Accept on phone instead" , I added a screenshot of the error below

I already tried to unpair the Bluetooth connection and setup again the connection trough your phone app, but still didn't work

Restarted both PC and my Android phone, didn't help.

Is there a solution for this?

Note: This is not a sound issue.

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-04-01T05:48:06+00:00

    Hi ItayLev,

    How are you? Any updates?

    Which step have you tried? If you encountered an error, kindly let me know also.

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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  2. Anonymous
    2020-04-01T13:59:54+00:00

    Hi,

    I did all the steps you mentioned,

    It didn't helped.

    I also tried to use different phone (Redmi note 8 pro) but still the problem persists.

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    3 people found this answer helpful.
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  3. Anonymous
    2020-04-01T15:48:22+00:00

    Hi ItayLev,

    Got it, thanks. How about if we try these last steps below & see if it works.

    1. Try following the steps in the section "I’m having problems making and receiving Calls" from the link below.

    https://answers.microsoft.com/en-us/insider/for...

    1. If that won't work, then reboot your to Safe Mode with Networking & check if the issue persists.

    https://support.microsoft.com/en-us/help/12376/...

    1. If that won't work, try setting up the You Phone app on another PC (if available) & see if it's persistent.

    If all fails, then I suggest it's time to send a bug report to the Feedback Hub.

    https://support.microsoft.com/en-us/help/402156...

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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  4. Anonymous
    2020-04-02T14:17:32+00:00

    Didn't work.

    I've sent a feedback to Microsoft

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  5. Anonymous
    2020-04-02T15:11:33+00:00

    Hi ItayLev,

    I'm sorry to hear that. As a customer like you, I understand. Once this bug fix will be released, we should all be good. Thanks for your help.

    Well, if you need any other Windows 10 help, feel free to post us anytime & we'd be more than happy to help.

    Thanks for your time & please take care always.

    Stay healthy & happy. Cheers!

    Sincerely,

    Paul A.

    Independent Advisor

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