Your phone app - Bluetooth is connected but can't hear calls

Anonymous
2020-03-31T11:32:39+00:00

Hey,

I am trying to make calls trough my PC.

I have problem with connecting the audio when having a call to my PC nevertheless with my Android phone there is Bluetooth connection. 

  1. I am able to make and receive calls but the audio does not come through my headphones. Even if I try to toggle (Off) the "Use phone" option in the call window it reverts back turning it on within a second. (not a bit of audio for the second too).

When I do it I receive error message "Can't make the call. Make sure your device is connected to Bluetooth, then try the call again.",  as depicted in the image below.

  1. I tried switching the audio on my phone to the laptop (Bluetooth) it also reverts back within a second.
  2. When receiving an incoming call I get a similar error message "Can't receive call audio on this this device. Accept on phone instead" , I added a screenshot of the error below

I already tried to unpair the Bluetooth connection and setup again the connection trough your phone app, but still didn't work

Restarted both PC and my Android phone, didn't help.

Is there a solution for this?

Note: This is not a sound issue.

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

46 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-31T11:48:38+00:00

    Hi ItayLev,

    I'm Paul, a fellow customer like you & an Independent Advisor. Kindly try these steps below. Thanks.

    1. Try to check if your Bluetooth connection gets disconnected.

    https://support.microsoft.com/en-us/help/14169/...

    1. Try to check if the issue persists even using other apps like Skype. If yes, then go through this link below.

    https://support.microsoft.com/en-us/help/452028...

    1. Else, kindly go through this link below.

    https://support.microsoft.com/en-ph/help/453129...

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-03-31T11:55:50+00:00

    Have you already looked at this?

    https://support.microsoft.com/en-us/help/4531607/troubleshooting-calls

    Have you looked at Settings>System>Sound? What do you have showing and if you need to check Advanced Sound options. Where are your headphones connected, plugged in?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-03-31T12:09:30+00:00

    Hey Paul,

    Thank you for your response,

    None of the above assisted me,

    This is not a sound problem,my sounds works fine in my computer.

    The Bluetooth connection working well in other independent devices, Both from my PC and my Android phone.

    I do not think it is error with the Bluetooth connection because I can make calls from the PC and receive notification on a new incoming call,

    I have also rested all the Bluetooth settings just to make sure and it didn't help.

    So I suspect there is bug on the app on the PC.

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-03-31T12:11:25+00:00

    Hey Horace,

    Thank you for your response,

    I have looked at what you sent but it didn't assist me.

    This is not a sound problem,my sounds works fine in my computer. 

    The Bluetooth connection working well in other independent devices, Both from my PC and my Android phone.

    I do not think it is error with the Bluetooth connection because I can make calls from the PC and receive notification on a new incoming call,

    I have also rested all the Bluetooth settings just to make sure and it didn't help.

    So I suspect there is bug on the app on the PC.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-03-31T14:01:13+00:00

    Hi ItayLev,

    Got it, thanks. Have you tried "Unlinking your phone and PC" from the 3rd link previously sent?

    It's possible that it's a bug, but before we conclude let's try these troubleshooting steps below.

    1. Try to repair the app.

    Go to Start > Settings > Apps > search "Your Phone" > click "Advanced options" > scroll down & click "Repair" button. Reboot your PC & test if the issue persists.

    1. If that won't work, then try to reset the app.

    Go to Start > Settings > Apps > search "Your Phone" > click "Advanced options" > scroll down & click "Reset" button. Reboot your PC, re-link your PC & phone, then test if the issue persists.

    1. If that won't work, then let re-installing the app.

    Press CTRL+SHIFT+ESC keys > click File > click Run new task > type PowerShell & check the "Create this task with administrative privileges" checkbox > copy/paste the following command below. Reboot your PC & visit Microsoft Store & search "Your Phone" to install it again.

    Get-AppxPackage *Microsoft.YourPhone* -AllUsers | Remove-AppxPackage

    (Note: Please also re-install the mobile app, reboot your phone, set up the app again.)

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments