Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

59 answers

Sort by: Oldest
  1. Anonymous
    2020-08-23T03:52:28+00:00

    Why you always don't help us, you always give us a silly solution that never works?????

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-09-03T19:35:14+00:00

    To be honest, i gave up in the end. I bought a NVIDIA one instead, and i downlaoded thier sofeware fine.

    I installed NVIDIA driver instead and it's worked ,surprisingly

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-09-03T23:20:08+00:00

    Glad to hear you solved it

    can you please share with us which version of the driver did you download. thank you

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-09-04T08:05:05+00:00

    Schön zu hören, dass Sie es gelöst haben.

    Können Sie uns bitte mitteilen, welche Version des Treibers Sie heruntergeladen haben? Danke

    Guten Tag,

    das Problem ist leider NICHT gelöst, da ich keinen passenden Treiber gefunden habe.

    Ich habe 8 Treiber von Dell probiert und keiner hat funktioniert. Die Anzeige war schwarz und ich muss immer Sicherungsmodus gehen. Nur der Microsoft Basis Display Adapter funktioniert. Das bittet aber nur schlechte Auflösung.

    Ich bitte sie mir weiterzuhelfen. Vielen Dank im Voraus.

    Schöne Grüße aus Wien,

    BanouB Akladious

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-09-07T09:03:16+00:00

    I have had the same issue, it had took me more then two weeks , but i found out if you’r using anything older then a rx580 or along that time line new windows updates mess woth it so dont update Windows 10 current 2020 amd drivers

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments