Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-05-21T10:53:37+00:00

    Hi Prakhar,

    I was hoping you could help me out as well. 

    I have had this issue for the last three months, the laptop monitor is blank but works normally on an external monitor. If I need it to work on the laptop, I must disable Intel's display driver. Laptop then runs on Microsoft Basic Display adapter.

    I have reinstalled OS, tried several times to download the correct Intel driver, but nothing seems to get it working normally. 

    Best,

    Surabhi

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2020-05-22T09:36:26+00:00

    Hi! 

    Thanks for your answer. I guess I might have to do the same, and just hope for it to work.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-05-24T10:36:18+00:00

    Thanks for the info. 

    But I'm not sure changing drivers will solve this issue on my laptop. I'm very glad, though, that something worked for you.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-06-08T23:49:24+00:00

    Am facing the exact same problem. I have tried everything so far with no luck, the sad thing i can't change it since its a laptop.

    so if anybody has a solution it would be great.

    wish u the best everyone

    Was this answer helpful?

    0 comments