Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-06-25T13:20:44+00:00

    I tried but after a few days my laptop crashed again. So frustrating... I gave up and I'll keep using my laptop without my old graphics haha.

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  2. Anonymous
    2021-07-01T09:30:27+00:00

    I have the same problem with my 8730m and i5-3337u but I don't think the hardware matters at this point and I think the GPU's are fine at least in my case. I just did a clean win10 installation and postponed the updates as late as I can. I don't have the AMD drivers I just use the drivers that windows installed with the OS and the GPU works, I even play games and the GPU seems to be working fine.

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  3. Anonymous
    2021-07-06T07:00:51+00:00

    Yes we must manually install drivers. before OS auto update it. It still works fine in my case. with hd 7870.

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  5. Anonymous
    2021-08-01T08:04:59+00:00

    Hi, I had the compleatly same issule and here is how I resolved it:

    1. Go to safe mode
    2. Go to device manager
    3. Find your graphic card, in my case it was AMD FirePro 4700 wrongly labeled as AMD Radeon 3800
    4. Righ-click, properties, uninstall device, confirm that you really want to uinstall device
    5. AMD has a driver uninstalling tool on their website, download it and run it
    6. Restart your PC
    7. Give windows some time to install basic drivers (you could stop right here, but the drivers won't be too much effective I imagine so if you want the right drivers continue onward)
    1. Go to your laptop manufactuer website
    2. Find something like support collum on Dell's website (a place where you can find all documentation, drivers and etc...)
    3. Go to drivers and some graphic drivers reqire the installation of integrated graphic drivers first, so find the drivers for your integrated graphic download them and install them (if you don't know what is your integrated and normal graphics, in device manager you can see under graphic (display) adapters both your graphics and with little bit of knowlage or googleing you can quickly determine witch is witch)
    4. Then download and install the normal graphics card drivers
    5. If all went acording to plan and your laptop hasn't froze, you are good to go!

    I hope this will help someone in the future, have a goergus day!

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