Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-02-13T00:17:21+00:00

    Facing the freeze issue with my Dell Inspiron 7520 SE and AMD 7730M Graphics card.

    Previous Radeon Software was working fine with W10.

    Recently I tried to install Radeon Adrenalin 2020 Edition 20.11.2 and It freezes at 95% of instalattion or when I reboot de laptop W10 freezes at login screen. When W10 Update try to install AMD Driver, it also freezes the laptop.

    I can't use my video card, It is old but I want to use it. I have tried all available tutorials, AMD Clean Up Utility, Install Intel recently drivers, but nothing works.

    It´s very frustating and annoying.....

    When Microsoft/AMD will provide a solution for us ???

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  2. Anonymous
    2021-01-29T13:29:43+00:00

    I too have this problem with 8850m card. everytime i try it freezes the laptop while installing amd drives. i tried reinstalling win 10 and went back versions but still the same. If anyone found a working fix please reply.

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  3. Anonymous
    2021-01-04T10:43:43+00:00

    i found this topic problems too

    in my new build computer

    after install driver AMD RX 5500 XT , i got display resolution lock after 1-2hour usage and if i restart, my computer sometime can enter windows but still with lock display resolution and sometime just no sinyal on display.

    right now the only way  i'm use my computer is unable display adaptor RX 5500 XT but this not satisfied me.

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  5. Anonymous
    2020-12-30T11:11:22+00:00

    I have the same problem, everything on my laptop is up-to-date but I had to disable the "AMD Radeon HD 8600M series" driver on safe mode or else my entire pc will crush, I have tried almost everything and gave up am now using the intel HD integrated graphics...but if anyone found the solution to this, please

    Hello. I have your same graphics card in a HP notebook.

    With this old driver (from 2015!) my card is working.

    Be sure to remove your previous drivers with the AMD cleanup and enable your graphics card again if you disabled it.

    https://www.amd.com/en/support/kb/faq/gpu-601

    I also have windows and the intel HD integrated graphics up to date with their utility.

    (I updated the drivers and then uninstall the aplication)

    https://www.intel.com/content/www/us/en/support/detect.html

    I'm using the AMD Catalyst 15.7.1 Driver for Windows 10 64-Bit version.

    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-15-7-1

    I didn't install it in safemode or disable my internet.. nothing. Just installed it and worked fine.

    I hope that windows doesn't try to update it!

    Performance is not great but at least I can play again. I play overwatch and minecraft with this drivers.

    https://learn-attachment.microsoft.com/api/attachments/d8b415b4-1dc6-49ad-91c2-bcdc8003ec15?platform=QnA

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