Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-05-17T11:15:08+00:00

    Hi All,

    I have the same issue, when i am installing the drivers for AMC GPU, then machine get restarted and monitor blacked out. then i have log-in in safe mode and remove AMC Radeon drivers using DDU then machine get start as normal. tried all the possible solution found in internet, none of them worked. I think this intentionally done by AMD or Intel, they do not want to use their GPU/Processor with different company GPU/Process. I have decided to buy Intel GPU and throw my AMD GPU. 

    Cheers.

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  2. Anonymous
    2021-05-09T16:22:44+00:00

    You just need touninstall all drivers and software with DDU tool. Then Download Drivers from amd site . Then click on drivers- it will unpacking all to с:/AMD/....    When unpaking finish. and start instaling catalyst or adrenaline, you have to cancel it.!!!!!   And go to device manager, find ur "GPU-Standard device" > properties> drivers> update drivers> browse> and choose с:/AMD/folder. And press install.   After installing reboot and enjoy.)

    Thanks, but I had tried this before your post and also didn' t work.

    The only thing that worked for me was to restore Windows 10 to a previous system restoration point, disable Windows Drivers Update and reinstall the latest AMD Software Version.

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  3. Anonymous
    2021-04-23T13:48:59+00:00

    Everything you said i experienced for the last 14 days and till now i thought that my gpu is dead thought my laptop is 12 month old 

    But what is the problem with the motherboard

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  4. Anonymous
    2021-04-22T01:16:15+00:00

    OK, I was able to solve the problem by booting the system in safe mode and doing all of the above and using the amd application to uninstall the graphics drivers "amdcleanutility.exe". It can be downloaded from the official amd website.

    You just need touninstall all drivers and software with DDU tool. Then Download Drivers from amd site . Then click on drivers- it will unpacking all to с:/AMD/....    When unpaking finish. and start instaling catalyst or adrenaline, you have to cancel it.!!!!!   And go to device manager, find ur "GPU-Standard device" > properties> drivers> update drivers> browse> and choose с:/AMD/folder. And press install.   After installing reboot and enjoy.)

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  5. Anonymous
    2021-04-16T14:47:20+00:00

    Thank you :)

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