Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-06-18T11:26:57+00:00

    I will tray do fix

    it  if  that is the problem

    Thanks bro

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  2. Anonymous
    2021-06-17T20:31:06+00:00

    (06/17/2021) I have the same problem. My laptop crashes every time I want to install my AMD drivers. Is there a solution or have we just lost our Graphic Cards?

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  3. Anonymous
    2021-06-09T20:32:34+00:00

    Well it is now 2021 and this problem still exists, Just downloaded the latest driver install software from adm and it crashed at 99%... Laptop didn't react anymore so did a reboot...... And then indeed same thing, Windows not starting up anymore, stuck at black loading screen with the white loading wheel freezing......... Running system diagnostic via f12 cant find any problems.

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  4. Anonymous
    2021-05-21T04:41:53+00:00

    bro your gpu is not dead the reason is due to heavy gaming for long period of time the gpu chip temperature rises too much making the gpu solders connection loose from the motherboard so get ur laptop to local repair shop who does gpu reballing and they will reball ur gpu chip and it will work like new again as u said ur laptop is only 1 year old

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  5. Anonymous
    2021-05-18T18:49:58+00:00

    I have resolved the issues. I used DDU and uninstall my all Graphic cards and re-install all Graphic cards driver manually. Then i used "DisplayPort" to connect the monitor. it works well now. if you have AMD Redeon Graphic card in Intel CPU, then please "DisplayPort" to connect the monitor rather than HDMI post. 

    Cheers.

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