Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2020-07-28T06:23:17+00:00

    Same here. Dell Inspiron 7520. The latest AMD Radeon drive crashes Win 10. Even if I disabled the AMD card and use the internal graphic card, it still crashes out when the Windows 10 upgrade 1903 runs. So I am stuck with the old version of Win 10 :( . Can someone help?

    I also have Dell Inspiron 7520 SE. 

    Go to safe mode, Disable your AMD graphics auto driver update from windows, and then uninstall any graphic driver from AMD in device Manager. 

    Use only your internal graphic driver, until AMD/Microsoft decides to fix this.

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  2. Anonymous
    2020-07-04T09:53:53+00:00

    Same here. Dell Inspiron 7520. The latest AMD Radeon drive crashes Win 10. Even if I disabled the AMD card and use the internal graphic card, it still crashes out when the Windows 10 upgrade 1903 runs. So I am stuck with the old version of Win 10 :( . Can someone help?

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  3. Anonymous
    2020-06-25T23:01:10+00:00

    Same issue here, does anybody managed to solve it?

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  4. Anonymous
    2020-06-22T19:50:29+00:00

    Hi I have the same problem and mine is a laptop too.

    I have tried every possible thing and every solution existing in the Internet, non of them works and I can't Install AMD driver.

    If any one has a solution please inform us.

    Thanks

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  5. Anonymous
    2020-06-08T23:49:24+00:00

    Am facing the exact same problem. I have tried everything so far with no luck, the sad thing i can't change it since its a laptop.

    so if anybody has a solution it would be great.

    wish u the best everyone

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