Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-08-12T14:57:04+00:00

    I have a Lenovo G510, and I have found the issue and permanently fixed it.

    The culprit is the new Intel Drivers.

    The solution:

    1. Boot into safe mode with Netwrorking.
    2. Uninistall the AMD drivers completely using DDU or AMD Cleanup Utility.
    3. Download the latest Intel Display Drivers from your manufacturer's website.
    4. Install the Intel drivers. During Installation it will show a popup that it already has new Intel Drivers. Please skip that and forcefully install these drivers. Don't restart your system yet.
    5. Download the latest AMD Drivers and Install it.
    6. Restart your system.
    7. No 7th step. Enjoy :D

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  2. Anonymous
    2021-07-01T09:30:27+00:00

    I have the same problem with my 8730m and i5-3337u but I don't think the hardware matters at this point and I think the GPU's are fine at least in my case. I just did a clean win10 installation and postponed the updates as late as I can. I don't have the AMD drivers I just use the drivers that windows installed with the OS and the GPU works, I even play games and the GPU seems to be working fine.

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  3. Anonymous
    2021-06-09T20:32:34+00:00

    Well it is now 2021 and this problem still exists, Just downloaded the latest driver install software from adm and it crashed at 99%... Laptop didn't react anymore so did a reboot...... And then indeed same thing, Windows not starting up anymore, stuck at black loading screen with the white loading wheel freezing......... Running system diagnostic via f12 cant find any problems.

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  4. Anonymous
    2021-05-17T11:15:08+00:00

    Hi All,

    I have the same issue, when i am installing the drivers for AMC GPU, then machine get restarted and monitor blacked out. then i have log-in in safe mode and remove AMC Radeon drivers using DDU then machine get start as normal. tried all the possible solution found in internet, none of them worked. I think this intentionally done by AMD or Intel, they do not want to use their GPU/Processor with different company GPU/Process. I have decided to buy Intel GPU and throw my AMD GPU. 

    Cheers.

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  5. Anonymous
    2021-04-22T01:16:15+00:00

    OK, I was able to solve the problem by booting the system in safe mode and doing all of the above and using the amd application to uninstall the graphics drivers "amdcleanutility.exe". It can be downloaded from the official amd website.

    You just need touninstall all drivers and software with DDU tool. Then Download Drivers from amd site . Then click on drivers- it will unpacking all to с:/AMD/....    When unpaking finish. and start instaling catalyst or adrenaline, you have to cancel it.!!!!!   And go to device manager, find ur "GPU-Standard device" > properties> drivers> update drivers> browse> and choose с:/AMD/folder. And press install.   After installing reboot and enjoy.)

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