Windows 10 crashes after installing latest AMD graphics drivers

i have kinda solve this issue (im using an old lenovo G510

amd 8500

intel 4600

1- go to your bios

2- disable switchable graphics (i choosed uma) i dont know if you have other options!

3- login and and remove your drivers and install (both intel and AMD)

(IMPORTANT for AMD and INTEL and even MICROSOFT to solve it)

(what i found is you need to install (15.40.0.64.4240 for intel 4600)

DO NOT UPDATE YOUR INTEL DRIVER!!!

it will crash and make you ANGRY again (cause amd driver will fail to found or update or etc)

even nvidia have this issue...

and the MOST IMPORTANT thing is that i install AMD drivers step by step (to help the windows or the hardware/software not to crash)

1- AMD whql 15.11.1beta-64bit-win10-win8.1-win7-nov14.rar

2- AMD non-whql-crimson-relive-16.2.1-sep20

3- AMD Drivers.19.12.3.win.10.Beta.x64

4- AMD Adrenalin-2020-Edition-20.11.1

and now

5- AMD adrenalin-2020-20.12.1

(cause 20.11.0 or 20.11.2 had crashed and freezes on the login screen again!

i hope this solve your problems <3

Darn! So close. I was able to clean the drivers and install in Safe Mode afterwards with no error messages, but when I restarted in normal mode - boom! Black screen loop. Any other suggestions?

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

I found a solution it was BIOS i update it 

During installation process select i don't have internet and in the 1st boot run your bios update(search your manufacturer website ) make sure you are not connected to internet

Same here. Dell Inspiron 7520. The latest AMD Radeon drive crashes Win 10. Even if I disabled the AMD card and use the internal graphic card, it still crashes out when the Windows 10 upgrade 1903 runs. So I am stuck with the old version of Win 10 :( . Can someone help?

I also have Dell Inspiron 7520 SE. 

Go to safe mode, Disable your AMD graphics auto driver update from windows, and then uninstall any graphic driver from AMD in device Manager. 

Use only your internal graphic driver, until AMD/Microsoft decides to fix this.

Hi Mayank,

Thank you for writing to Microsoft Community Forums.

I understand that you are facing issues with freezing issues after installing the latest AMD graphics drivers.

Ideally, when booting the PC in Safe Mode only basic Windows drivers are loaded and that is the reason the PC will is not crashing. If there is a conflict in drivers with Windows, then you will see a freezing issue on the PC.

One of the things that you can try is installing the older version of AMD graphics drivers and see if you are able to boot the PC normally. The drivers available on AMD website

Note: Do check for the version installed on your PC before proceeding with the installation of graphics drivers

Let us know how it goes.

Regards,

Prakhar Khare

Microsoft Community – Moderator