Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2021-07-06T07:00:51+00:00

    Yes we must manually install drivers. before OS auto update it. It still works fine in my case. with hd 7870.

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  2. Anonymous
    2021-06-25T13:20:44+00:00

    I tried but after a few days my laptop crashed again. So frustrating... I gave up and I'll keep using my laptop without my old graphics haha.

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  3. Anonymous
    2021-06-19T09:05:41+00:00

    (06/17/2021) I have the same problem. My laptop crashes every time I want to install my AMD drivers. Is there a solution or have we just lost our Graphic Cards?

    Which GPU do you have? Did you try my solution?

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  4. Anonymous
    2021-06-18T11:26:57+00:00

    I will tray do fix

    it  if  that is the problem

    Thanks bro

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  5. Anonymous
    2021-05-18T18:49:58+00:00

    I have resolved the issues. I used DDU and uninstall my all Graphic cards and re-install all Graphic cards driver manually. Then i used "DisplayPort" to connect the monitor. it works well now. if you have AMD Redeon Graphic card in Intel CPU, then please "DisplayPort" to connect the monitor rather than HDMI post. 

    Cheers.

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