1809 update to 1909/2004 failed，error code: 0x80004005 - 0x60016

Anonymous
2020-03-07T07:38:44+00:00

OS version: Windows10 Home 1809

I used Windows update, MediaCreationTool1909, ISO file and USB install for updating to 1909 but all failed. Then I switched to Insider Preview and tried to update to 2004 but still failed.

Logs:

CBS.log

SetupDiagResults.log

WindowsUpdate.log

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-03-20T16:57:20+00:00

Try using bcdedit to remove the entry then check the registry to see if it is gone..  Copy and pasting GUID numbers makes it very easy to make sure the ID is correct..

bcdedit /delete {5ea6dc0b-7e7b-4d4e-af09-58846bdaabda}

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  1. Anonymous
    2020-03-08T17:26:05+00:00

    This is Disk Management window, sorry Home edition can't switch to English.

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  2. Anonymous
    2020-03-08T16:41:36+00:00

    I really need to see a picture of your Disk Management window..  The below entry is really strange..

    Firmware Application (101fffff)

    identifier              {890f9897-7d40-11e2-8053-9b1bda41daaa}

    device                  partition=F:

    description             Solid State Disk

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  3. Anonymous
    2020-03-08T15:47:55+00:00

    This is the outpost of bcdedit /enum all

    PS C:\Windows\system32> bcdedit /enum all

    Firmware Boot Manager

    identifier              {fwbootmgr}

    displayorder            {bootmgr}

                            {890f9897-7d40-11e2-8053-9b1bda41daaa}

                            {86a34c05-5fca-11ea-b828-806e6f6e6963}

    timeout                 0

    Windows Boot Manager

    identifier              {bootmgr}

    device                  partition=F:

    path                    \EFI\Microsoft\Boot\bootmgfw.efi

    description             Windows Boot Manager

    locale                  en-us

    inherit                 {globalsettings}

    flightsigning           Yes

    default                 {current}

    resumeobject            {244ac0c6-6099-11ea-b829-c46516bcf467}

    displayorder            {current}

    toolsdisplayorder       {memdiag}

    timeout                 30

    Firmware Application (101fffff)

    identifier              {86a34c05-5fca-11ea-b828-806e6f6e6963}

    description             USB Drive (UEFI)

    Firmware Application (101fffff)

    identifier              {890f9897-7d40-11e2-8053-9b1bda41daaa}

    device                  partition=F:

    description             Solid State Disk

    Windows Boot Loader

    identifier              {current}

    device                  partition=C:

    path                    \Windows\system32\winload.efi

    description             Windows 10

    locale                  en-us

    inherit                 {bootloadersettings}

    recoverysequence        {244ac0c8-6099-11ea-b829-c46516bcf467}

    displaymessageoverride  StartupRepair

    recoveryenabled         Yes

    isolatedcontext         Yes

    flightsigning           Yes

    allowedinmemorysettings 0x15000075

    osdevice                partition=C:

    systemroot              \Windows

    resumeobject            {244ac0c6-6099-11ea-b829-c46516bcf467}

    nx                      OptIn

    bootmenupolicy          Standard

    Windows Boot Loader

    identifier              {244ac0c8-6099-11ea-b829-c46516bcf467}

    device                  ramdisk=[C:]\Recovery\WindowsRE\Winre.wim,{244ac0c9-6099-11ea-b829-c46516bcf467}

    path                    \windows\system32\winload.efi

    description             Windows Recovery Environment

    locale                  en-us

    inherit                 {bootloadersettings}

    displaymessage          Recovery

    osdevice                ramdisk=[C:]\Recovery\WindowsRE\Winre.wim,{244ac0c9-6099-11ea-b829-c46516bcf467}

    systemroot              \windows

    nx                      OptIn

    bootmenupolicy          Standard

    winpe                   Yes

    Windows Boot Loader

    identifier              {890f989a-7d40-11e2-8053-9b1bda41daaa}

    device                  unknown

    path                    \Windows\system32\winload.efi

    description             Windows

    locale                  en-US

    inherit                 {bootloadersettings}

    recoverysequence        {890f989b-7d40-11e2-8053-9b1bda41daaa}

    recoveryenabled         Yes

    osdevice                unknown

    systemroot              \Windows

    resumeobject            {890f9899-7d40-11e2-8053-9b1bda41daaa}

    nx                      OptIn

    Windows Boot Loader

    identifier              {890f989b-7d40-11e2-8053-9b1bda41daaa}

    device                  ramdisk=[unknown]\Recovery\890f989b-7d40-11e2-8053-9b1bda41daaa\Winre.wim,{890f989c-7d40-11e2-8053-9b1bda41daaa}

    path                    \windows\system32\winload.efi

    description             Windows Recovery Environment

    inherit                 {bootloadersettings}

    osdevice                ramdisk=[unknown]\Recovery\890f989b-7d40-11e2-8053-9b1bda41daaa\Winre.wim,{890f989c-7d40-11e2-8053-9b1bda41daaa}

    systemroot              \windows

    nx                      OptIn

    winpe                   Yes

    Resume from Hibernate

    identifier              {244ac0c0-6099-11ea-b829-c46516bcf467}

    device                  partition=C:

    path                    \Windows\system32\winresume.efi

    description             Windows Resume Application

    locale                  en-us

    inherit                 {resumeloadersettings}

    isolatedcontext         Yes

    allowedinmemorysettings 0x15000075

    filepath                \hiberfil.sys

    bootmenupolicy          Standard

    debugoptionenabled      No

    Resume from Hibernate

    identifier              {244ac0c2-6099-11ea-b829-c46516bcf467}

    device                  partition=C:

    path                    \Windows\system32\winresume.efi

    description             Windows Resume Application

    locale                  en-us

    inherit                 {resumeloadersettings}

    isolatedcontext         Yes

    allowedinmemorysettings 0x15000075

    filepath                \hiberfil.sys

    bootmenupolicy          Standard

    debugoptionenabled      No

    Resume from Hibernate

    identifier              {244ac0c4-6099-11ea-b829-c46516bcf467}

    device                  partition=C:

    path                    \Windows\system32\winresume.efi

    description             Windows Resume Application

    locale                  en-us

    inherit                 {resumeloadersettings}

    isolatedcontext         Yes

    allowedinmemorysettings 0x15000075

    filepath                \hiberfil.sys

    bootmenupolicy          Standard

    debugoptionenabled      No

    Resume from Hibernate

    identifier              {244ac0c6-6099-11ea-b829-c46516bcf467}

    device                  partition=C:

    path                    \Windows\system32\winresume.efi

    description             Windows Resume Application

    locale                  en-us

    inherit                 {resumeloadersettings}

    recoverysequence        {244ac0c8-6099-11ea-b829-c46516bcf467}

    recoveryenabled         Yes

    isolatedcontext         Yes

    allowedinmemorysettings 0x15000075

    filedevice              partition=C:

    filepath                \hiberfil.sys

    bootmenupolicy          Standard

    debugoptionenabled      No

    Resume from Hibernate

    identifier              {5ea6dc0b-7e7b-4d4e-af09-58846bdaabda}

    Resume from Hibernate

    identifier              {890f9899-7d40-11e2-8053-9b1bda41daaa}

    device                  unknown

    path                    \Windows\system32\winresume.efi

    description             Windows Resume Application

    locale                  en-US

    inherit                 {resumeloadersettings}

    filedevice              unknown

    filepath                \hiberfil.sys

    debugoptionenabled      No

    Windows Memory Tester

    identifier              {memdiag}

    device                  partition=F:

    path                    \EFI\Microsoft\Boot\memtest.efi

    description             Windows Memory Diagnostic

    locale                  en-us

    inherit                 {globalsettings}

    badmemoryaccess         Yes

    EMS Settings

    identifier              {emssettings}

    bootems                 No

    Debugger Settings

    identifier              {dbgsettings}

    debugtype               Serial

    debugport               1

    baudrate                115200

    RAM Defects

    identifier              {badmemory}

    Global Settings

    identifier              {globalsettings}

    inherit                 {dbgsettings}

                            {emssettings}

                            {badmemory}

    Boot Loader Settings

    identifier              {bootloadersettings}

    inherit                 {globalsettings}

                            {hypervisorsettings}

    Hypervisor Settings

    identifier              {hypervisorsettings}

    hypervisordebugtype     Serial

    hypervisordebugport     1

    hypervisorbaudrate      115200

    Resume Loader Settings

    identifier              {resumeloadersettings}

    inherit                 {globalsettings}

    Device options

    identifier              {244ac0c9-6099-11ea-b829-c46516bcf467}

    description             Windows Recovery

    ramdisksdidevice        partition=C:

    ramdisksdipath          \Recovery\WindowsRE\boot.sdi

    Device options

    identifier              {890f989c-7d40-11e2-8053-9b1bda41daaa}

    description             Ramdisk Options

    ramdisksdidevice        unknown

    ramdisksdipath          \Recovery\890f989b-7d40-11e2-8053-9b1bda41daaa\boot.sdi

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  4. Anonymous
    2020-03-08T15:11:57+00:00

    Bootrec has to be run from the Recovery environment..

    From what I can tell from the setupact.logs, the Recovery environment is broken by the upgrade and get repaired during the process.  Your may have just been disabled for that reason.

    The upgrade seems to be failing while it is trying to set up a Rollback option, which the install does, just in case.  It first shows and error regarding the earlier GUID number and says it failed to get the registry value..

    Error                 IBSLIB BCD: Failed to get registry value. Status: c0000024[gle=0x00000002]

    It then shows the following when trying to export the BCD store to the C:$Windows.~BT folder..

    Error                 IBSLIB BCD: BcdExportStore: Failed clone BCD to ??\C:$WINDOWS.~BT\Sources*Rollback*\EFI\Microsoft\Boot\BCD. Status: c0000024[gle=0x00000002]

    Then this error where is shows as failing the operation

     Error                 IBSLIB OSRollbackService::CBootFilesRestoreCheckpoint::Finalize: Failed to backup BCD database from "F:\EFI\Microsoft\Boot\BCD" to "C:$WINDOWS.~BT\Sources\Rollback\EFI\Microsoft\Boot\BCD".[gle=0x00000006]

    It goes through this process twice then fails the upgrade.  You can search online for some of these phrases or terms and you might run across something.  But why the cloning of the BCD store would fail, possibly a bad component it cannot clone.  Maybe doing a bcdedit /enum all would show such an entry.

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