Hi debbie1999999 and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.
Open CMD as an administrator mode and type in,
ipconfig /release <Press Enter>
ipconfig /renew <Press Enter>
ipconfig /flushdns <Press Enter>
ipconfig /registerdns <Press Enter>
nbtstat -rr <Press Enter>
netsh int ip reset all <Press Enter>
netsh winsock reset <Press Enter>
I hope this helps. Feel free to ask back any questions and let me know how it goes.
Thank you!