my camera is in black and white. How do I change it to color?

Anonymous
2020-03-23T20:56:18+00:00

my camera is in black and white.  How do I change it to color?

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2020-03-24T19:58:54+00:00

    It happens on other apps such as Skype and a group meeting site.  I updated the driver and also tried to do a factory reset but the computer said that there was a problem and couldn't do a factory reset.  At this point, I don't know what else to do.  Thank you for any help.

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  2. Ferdinand Nanalig 32,875 Reputation points Independent Advisor
    2020-03-24T20:31:14+00:00

    I would suggest send the computer back to Lenovo, as the Operating system might got corrupted or the hardware driver itself is damaged.

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  3. Anonymous
    2020-03-24T22:54:04+00:00

    I thank you for trying to help.  It is a pain doing that but I have no choice.  Thanks again.

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  4. Ferdinand Nanalig 32,875 Reputation points Independent Advisor
    2020-03-26T10:38:23+00:00

    You're welcome. Take care!

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  5. Anonymous
    2020-05-10T12:05:39+00:00

    Hi there

    I have a Microsoft HD cam (USB) on a Windows 10 PC and I have the same problem (black and white image). The image was working fine until a couple of weeks ago, after some Windows Update. I tried the suggestions presented here in this forum but none worked. The camera App version is 2020.127.20.0 and I suspect that it has some bug or the driver that came with it has a bug.

    If I plug my camera into my old windows 7 laptop, it displays color image and works fine, so it is not an hardware problem.

    Any advise?

    Cheers

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