NOT FIXED - Black Screen HDR After Adjusting Volume 1803, 1903, 1909, 2004

Anonymous
2019-11-13T04:07:04+00:00

*UPDATE* March 2021

It appears there is light at the end of the tunnel. MS is working on enhancing the HDR feature on Windows 10 to another level. With that there should be massive improvements in the way its implemented and work with games and the OS (I HOPE). I've personally called MS and escalated this to one of their engineers. Hope is on the way, see article below.

https://devblogs.microsoft.com/directx/auto-hdr-preview-for-pc-available-today/

*UPDATE* June 2020

So if you install the latest Nvidia driver 451.48 or later combined with Windows 10 v.2004 it completely fixes the issue for me at least.. I see some post below of users saying it isn't working so I am changing the thread to not fixed.

I've tested past, current versions of Windows and scoured various forums for a fix. This is happening to many many people yet still not fixed... The Windows 10 Volume OSD turns HDR off or appears to have some sort of affect whilst adjusting the volume. When the Windows volume overlay appears on screen while HDR is enabled in fullscreen apps or games, the monitor goes dark. Once the overlay is off screen it turns back on. This is very annoying as I would like to use HDR without my screen turning off in the middle of competitive gaming. Also for what ever reason Nvidia Shadow play or recording doesnt work while HDR is enabled in Windows. Can someone make note of this and please fix it... I know this has been reported before but even on the insider additions of Windows the issues still resides.. :( 

The only temp fix I can find is turning on your mouse trail in the mouse settings in windows.. This eliminates the issue but who the heck wants a mouse trail!

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

137 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-08-27T13:01:14+00:00

    Hey guys

    I tried all your tips. the problem is still here.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-08-22T10:40:57+00:00

    Something is really wrong with Windows though if updating the OS and installing fresh drivers can't fix it. MS need to look into this, what is causing the issue. We need better diagnostics tools for drivers, and features.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-08-22T08:53:48+00:00

    I reinstalled the NVidia Geforce drivers after updating to Windows 10 version 2004 and nothing changed. I reinstalled the NVidia drivers with a clean install after that, and everything seems to be working good now.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-08-21T16:18:15+00:00

    So after doing a clean install, some games at least don't exhibit the problem any longer when in HDR mode. There are other problems still with HDR, like sometimes Edge and other apps will flicker their brightness, at really weird times, like moussing over a particular text-block on the screen for example - yep, that's just bonkers.

    I'm wondering if it was motherboard drivers or audio drivers now, I read somewhere recently that audio drivers were causing this issue for one person. It's hard to imagine, but I'm running the same graphics drivers as before.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-08-20T20:21:53+00:00

    1909 fixed this problem for me. I was finally able to adjust my volume or change tabs with no black screens popping up for the last 3 or 4 months. I just updated to 2004 last night and the problem is back. I tried reinstalling my Nvidia drivers last night after the Windows update just in case Windows installed its own drivers, but it did not help. I'm back to black screens on WoW and some other games when I adjust my volume or change tabs. Any suggestions?

    If you find a solution. PLEASE tell me what can I do.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments