Can't login to microsoft account on minecraft: windows 10 edition

Anonymous
2020-01-08T15:56:21+00:00

I just got minecraft for windows 10 yesterday, and i try to log in to collect the items in my starter pack. Every time i click to log in though, there's an error message that pops up saying "Failed to login. We tried to sign you into your microsoft account, but something went wrong." and there's a "close" button at the bottom. I just want a way to sign in so that i can get my stuff. Also, would i be able to sign in with an account that didn't buy the game? Or is it mine now and i can sign in with whatever account? Thank you for your help :))

Windows for home | Windows 10 | Gaming

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Anonymous
2021-01-01T15:19:45+00:00

The best option is to install the xbox game companion app from the Microsoft store: https://www.microsoft.com/en-us/p/xbox-console-companion/9wzdncrfjbd8?activetab=pivot:overviewtab  

Also install the xbox games app: https://www.xbox.com/en-US/apps/xbox-app-for-windows-10

This will give you visibility into any account problems, and are necessary for playing Minecraft Windows 10 Edition.

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  1. Anonymous
    2020-01-08T17:02:55+00:00

    Hi Trash-Fire,

    My name is Marc, thanks for participating in the Microsoft Community, I'm an Independent Advisor and I'll be glad to help you today.

    Try the following, these steps have helped other users with this same problem, I hope they work for you too.

    1.- Uninstall the game

    2.- Reset the Microsoft Store application

    Press the Windows key + I >> Settings >> Applications >> Microsoft Store >> Advanced options >> Reset

    3.- Restart the computer, then reinstall the game, and try the session again, if it does not work check the steps of the following link.

    Fix problems with apps from Microsoft Store

    https://support.microsoft.com/en-us/help/402749...

    Let me know if you have something else that I can help you with, I'd be happy to help.

    Have a nice day

    Regards,

    Marc M.

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  2. Anonymous
    2020-01-08T18:08:33+00:00

    Thank you for the tip, Marc! I have one extra question, though, would i be able to sign in with my personal microsoft/xbox account (my mom bought the game and used her email)? You have a nice day too! :)

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  3. Anonymous
    2020-01-08T18:25:15+00:00

    Hey again, Marc.. I followed your steps to a T and the result is actually worse than before? Like I lost all my worlds and things and I still can't log in/the same error message pops up. Losing worlds is to be expected when uninstalling and not having anything saved though, so I can't go saying it's all your fault. I looked at the instructions on the link you sent me, but they didn't make much sense in the way of just being able to sign in to my microsoft account from minecraft. If you can supply any other help, that would be fantastic! Thanks

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  4. Anonymous
    2020-01-08T20:05:56+00:00

    Hi,

    I regret to read that, can you share exactly the error you see? Normally, these steps have previously solved these types of problems to other users, for that reason I shared them. Have a great day

    Regards

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