Cannot print since latest Windows 10 update

Anonymous
2019-10-07T08:28:47+00:00

Hi there,

One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).

One of three things happens when she tries to print:

-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens

-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed

-- The application does not show any printers

The printers are all showing in control panel.

It is not even possible to print to PDF.

I have tried restarting the print spooler service in services.msc but that hasn't helped.

Any advice?

Best

Paul

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-10-07T09:26:43+00:00

Uninstall  KB4524147 and/or  KB4517211

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  1. Anonymous
    2019-10-08T11:44:44+00:00

    I uninstalled it too and it did not work.  Believe me, I am going Banana.  I just wish the government breaks up Microsoft monopoly.  They are too big and are doing whatever they want.  Support is bad on this one.

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  2. Anonymous
    2019-10-08T13:22:50+00:00

    Daughter who's the printer say she just got it working. She thinks either by going back to windows 7 or right back to when she purchased the pc this April.  She's not good with pcs and I'm not at work today. She had to reinstall everything from from start up. But now happy...and not wanting to let windows doc any more updates. They're a real pain.Good luck

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  3. Anonymous
    2019-10-08T13:30:16+00:00

    Happy there was at least a solution. For now everything seems ok here too.

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  4. Anonymous
    2019-10-08T17:44:24+00:00

    same problem here

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