Cannot print since latest Windows 10 update

Anonymous
2019-10-07T08:28:47+00:00

Hi there,

One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).

One of three things happens when she tries to print:

-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens

-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed

-- The application does not show any printers

The printers are all showing in control panel.

It is not even possible to print to PDF.

I have tried restarting the print spooler service in services.msc but that hasn't helped.

Any advice?

Best

Paul

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-10-07T09:26:43+00:00

Uninstall  KB4524147 and/or  KB4517211

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  2. Anonymous
    2019-10-08T10:27:50+00:00

    I just uninstalled the one update: KB4524147

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  3. Anonymous
    2019-10-08T10:33:50+00:00

    Since yesterday's update (10-7-19) I cannot open Google/Chrome and my printer doesn't work. I've read the suggestions here, but I do not know how to uninstall and update. Can someone please help. All the bookmarks I use are saved on Chrome.

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  4. Anonymous
    2019-10-08T10:44:31+00:00

    @viennafiji

    That seems to be interesting. Could you tell WHICH print property you changed under device manager?

    Thanks in advance.

    Kind regards from Wulf Gerdts

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