Uninstall KB4524147 and/or KB4517211
Cannot print since latest Windows 10 update
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Anonymous
Hi there,
One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).
One of three things happens when she tries to print:
-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens
-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed
-- The application does not show any printers
The printers are all showing in control panel.
It is not even possible to print to PDF.
I have tried restarting the print spooler service in services.msc but that hasn't helped.
Any advice?
Best
Paul
Windows for home | Windows 10 | Devices and drivers
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Anonymous
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Anonymous
2019-10-07T18:51:22+00:00 So, it was released with a "known bug" affecting printers. Like offices don't need to use printers? I have a Dell Inspiron desktop running Windows 10 version 1903 in a real estate office, which requires pdf files and a LOT of printed copies.
It took 6-1/2 hours to install the October 4th updates last Thursday. Did not indicate in any way there were additional files needing to be installed after a restart. (What happened to automatic restarts when multiple files needed to be installed?)
Friday morning - no printers. Finally found out it needed a restart to install another update. (Computer was off overnight, isn't turning it on a restart?) Troubleshooting revealed it was waiting for another restart to continue installing updates. Did that, waited for the installation to complete. Restarted just in case it wasn't done yet. Printers worked!
Monday morning, started computer. It ran another update. Restarted. No indication anything else was needed. NO PRINTERS! Checking updates showed one unable to download because additional downloads were waiting for a required restart.
Restarted again. Downloaded one and installed three more updates. NO PRINTERS! Now showing no more updates waiting for installation. Restart. Still no printers. Shut off completely and back on after a full minute. Still no printers. Uninstalling latest updates.
Wishing I was using a MAC!
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Anonymous
2019-10-07T19:30:43+00:00 Hi Paul,
It was a known bug, and was expected to be resolved by KB4524147. But there are reports of this update not resolving the printer issue. Expect it to be fixed by Patch Tuesday updates, due tomorrow.
https://docs.microsoft.com/en-us/windows/releas...
Intermittent issues when printing
The print spooler service may intermittently have issues completing a print job and may result in a print job being canceled or failing.
See details > OS Build 18362.357
September 23, 2019
KB4522016 Resolved
KB4524147 October 03, 2019
10:00 AM PT
Thank you. I will mention it to Microsoft technical folks which I am waiting in line.
Regards,
Luis
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Anonymous
2019-10-07T20:50:04+00:00 Paul, I have the same issue with my desktop. Have you been able to fix the issue? I have received little support on this issue from Microsoft other than wait on the phone for over an hour listening to bad music. And yes, no one in tech support has pick up the phone.
Luis
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Anonymous
2019-10-07T20:55:05+00:00 I'm having the same problem. The right printer is showing up, the printer says "ready," the system shows it is printing, but nothing happens.