Uninstall KB4524147 and/or KB4517211
Cannot print since latest Windows 10 update
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Anonymous
Hi there,
One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).
One of three things happens when she tries to print:
-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens
-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed
-- The application does not show any printers
The printers are all showing in control panel.
It is not even possible to print to PDF.
I have tried restarting the print spooler service in services.msc but that hasn't helped.
Any advice?
Best
Paul
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
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SD - IA 179.4K Reputation points Independent Advisor2019-10-07T09:02:07+00:00 Hi Paul,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.Printing problems were expected to be resolved by the update released a week ago but it looks like it isn't.
You should wait until tommorow and check. The next update should hopefully resolve the issue.
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Anonymous
2019-10-07T09:23:52+00:00 Hi Sumit
Thanks for your reply.
So the printer spooler issue in Windows 10 is a known bug that should be resolved in tomorrow's updates?
It's a bit strange that this problem is only on one workstation, rather than a more general problem.
Best
Paul
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SD - IA 179.4K Reputation points Independent Advisor
2019-10-07T09:28:59+00:00 Hi Paul,
It was a known bug, and was expected to be resolved by KB4524147. But there are reports of this update not resolving the printer issue. Expect it to be fixed by Patch Tuesday updates, due tomorrow.
https://docs.microsoft.com/en-us/windows/releas...
Intermittent issues when printing
The print spooler service may intermittently have issues completing a print job and may result in a print job being canceled or failing.
See details > OS Build 18362.357
September 23, 2019
KB4522016 Resolved
KB4524147 October 03, 2019
10:00 AM PT
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Update as of 10/09/2019
Please check for updates where you would find KB4517389, which should resolve your issue.
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Anonymous
2019-10-07T09:52:16+00:00 Thanks Jordi. Uninstalling KB4524147 fixed it.