Cannot print since latest Windows 10 update

Anonymous
2019-10-07T08:28:47+00:00

Hi there,

One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).

One of three things happens when she tries to print:

-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens

-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed

-- The application does not show any printers

The printers are all showing in control panel.

It is not even possible to print to PDF.

I have tried restarting the print spooler service in services.msc but that hasn't helped.

Any advice?

Best

Paul

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-10-07T09:26:43+00:00

Uninstall  KB4524147 and/or  KB4517211

Was this answer helpful?

20+ people found this answer helpful.
0 comments

77 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2019-10-09T21:35:31+00:00

    That was my issue -  i could not print any type of document.  The printers (have 2 in my network) would show up in the printer dialogue box bit when i hit print id get an error message.  I have ended up uninstalling all Microsoft updates since and including 10/3.  Once these are uninstalled, then i didnt have to do anything to make the printer work- able to print from all applications.  

    See my earlier post about unstalling updtaes if you need help with that.

    Good luck!

    stephanie

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-10-09T21:08:46+00:00

    Hi there,

    One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).

    One of three things happens when she tries to print:

    -- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens

    -- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed

    -- The application does not show any printers

    The printers are all showing in control panel.

    It is not even possible to print to PDF.

    I have tried restarting the print spooler service in services.msc but that hasn't helped.

    Any advice?

    Best

    Paul

    Habla espanol

    Was this answer helpful?

    0 comments