Cannot print since latest Windows 10 update

Anonymous
2019-10-07T08:28:47+00:00

Hi there,

One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).

One of three things happens when she tries to print:

-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens

-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed

-- The application does not show any printers

The printers are all showing in control panel.

It is not even possible to print to PDF.

I have tried restarting the print spooler service in services.msc but that hasn't helped.

Any advice?

Best

Paul

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-10-07T09:26:43+00:00

Uninstall  KB4524147 and/or  KB4517211

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  1. SD - IA 179.4K Reputation points Independent Advisor
    2019-10-07T09:02:07+00:00

    Hi Paul,
    I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

    Printing problems were expected to be resolved by the update released a week ago but it looks like it isn't.

    You should wait until tommorow and check. The next update should hopefully resolve the issue.

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