Cannot print since latest Windows 10 update

Anonymous
2019-10-07T08:28:47+00:00

Hi there,

One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).

One of three things happens when she tries to print:

-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens

-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed

-- The application does not show any printers

The printers are all showing in control panel.

It is not even possible to print to PDF.

I have tried restarting the print spooler service in services.msc but that hasn't helped.

Any advice?

Best

Paul

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-10-07T09:26:43+00:00

Uninstall  KB4524147 and/or  KB4517211

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  1. Anonymous
    2019-10-07T16:26:24+00:00

    How do you uninstall KB4524147?

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  2. Anonymous
    2019-10-07T14:15:40+00:00

    Why should we expect it to be fixed in the Patch Tuesday updates? It's pretty clear that Microsoft's track record of fixing these issues is absolutely abysmal. Personally, I will not be expecting it to be fixed, but will be pleasantly surprised if it is, and downright shocked if something else isn't broken in the updates in the process of "fixing" other things.

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  3. Anonymous
    2019-10-07T11:25:21+00:00

    Good advice! Thanks all!

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  4. SD - IA 179.4K Reputation points Independent Advisor
    2019-10-07T11:15:28+00:00

    Great.

    You may pause updates if it is Pro or Pro for workstations for a while so that it does not redownload.

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