Uninstall KB4524147 and/or KB4517211
Cannot print since latest Windows 10 update
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Anonymous
Hi there,
One of our users can no longer print since her laptop got the most recent Windows 10 updates (her laptop is up-to-date as of this morning).
One of three things happens when she tries to print:
-- The application shows all the installed printers in the drop-down, but when she clicks print, nothing happens
-- The application shows all the installed printers in the drop-down, but when she clicks print, she gets an error saying there are no printers installed
-- The application does not show any printers
The printers are all showing in control panel.
It is not even possible to print to PDF.
I have tried restarting the print spooler service in services.msc but that hasn't helped.
Any advice?
Best
Paul
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
77 additional answers
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Anonymous
2019-10-07T17:52:38+00:00 Windows Security Essentials will not load as well on my PC. Do you think the uninstall will help with that?
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Anonymous
2019-10-07T17:39:07+00:00 all I did was changed one print properties setting under device managerand that was enough get the printer working again did not bother with uninstalling the update waste of time following that poor advice as that leads to further installation errors down the track.
Did the same wi-fi connection on the laptop working like a dream again still got the update installed.
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SD - IA 179.4K Reputation points Independent Advisor2019-10-07T11:15:28+00:00 Great.
You may pause updates if it is Pro or Pro for workstations for a while so that it does not redownload.
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Anonymous
2019-10-07T09:52:55+00:00 Hi Sumit,
Uninstalling the previous update has cleared the problem. Let's see what happens in the next update.
Best
Paul