Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-12-23T18:26:26+00:00

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  2. Anonymous
    2019-12-24T07:35:14+00:00

    Ok now I can't make calls on the invoke. Skype got unlinked from Cortana and I can't link it back. At the last step I click agree and nothing happens, not on Mobile or PC. Is there another way than the notebook to link Cortana with Skype?

    same problem

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  3. Anonymous
    2019-12-24T15:01:35+00:00

    My Invoke has not worked for about 2 months. It goes through all the steps to connect and says it is all set to go, but never finishes the setup. The red light on the top just keeps flashing. Will someone from Microsoft step in to help? From all the issues, it sounds as if this is something MS did during an upxate. Why would allbthese Invokes quit working around the same time?

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  4. Anonymous
    2019-12-24T17:08:20+00:00

    This may be related to the issue we are experiencing:

    https://wicnews.com/science-tech/microsoft-shutting-cortana-app-ios-android-014023442/

    https://support.skype.com/en/faq/FA12091/why-are-some-features-not-available-in-skype-anymore

    That info isn't related but I joined your thread since the Cortana Skype Linking is the main issue in your thread. Here's the link for everyone here:

    https://answers.microsoft.com/en-us/skype/forum/all/linking-skype-with-invoke/bd932896-b324-4d96-bd2e-ace4b257beed

    Now that still doesn't help me on the Xbox Commands specific to the Invoke at all. Can anyone else confirm that the shortened Commands "Hey Cortana, Xbox On" are not working for them anymore. Cortana just says "Something went wrong please try again at another time" but at least she isn't doing a search for "Xbox On" and confusing it for Xbox One and then telling me about the Xbox Series X anyway (I have never seen a smart speaker be so stupid).

    While the long commands work "Hey Cortana, tell Xbox to turn on" it's more of a mouthful and since you have to say more, there's a higher chance she'll misunderstand you. Launching games or apps is more difficult with the long commands too. I do know I have it paired with my Xbox as when I say "Hey Cortana, Launch Netflix" she again says "Something went wrong please try again at another time" rather than saying that she can't launch apps from here (this is when the Invoke isn't paired to any Xbox One, so she tries to open Netflix on the Invoke to which she can't obviously).

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  5. Anonymous
    2019-12-25T00:12:19+00:00

    I have had the same issue at ThomasBee.   I have not been able to complete the setup process so I can use my invoke for the first time.  I am able to complete the setup process all the way up to the point when it tries to connect to the Microsoft server to update and it immediately fails the setup process.  I have tried completing the setup process on multiple networks, computers, and mobile phone and I always encounter the same issue.  Its pretty sad that I can't even use my speaker to play music.  Microsoft needs to fix this issue or stop requiring all these steps if you don't want to use Cortana at all.

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