Ok now I can't make calls on the invoke. Skype got unlinked from Cortana and I can't link it back. At the last step I click agree and nothing happens, not on Mobile or PC. Is there another way than the notebook to link Cortana with Skype?
Harman Kardon Invoke Setup Failure
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Anonymous
Hello
I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.
It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.
I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.
If anyone has a solution to this, it would be much appreciated!
Windows for home | Windows 10 | Cortana and search
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
139 answers
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Anonymous
2019-12-17T19:49:07+00:00 -
Anonymous
2019-12-19T13:56:58+00:00 I have the same issue. Neither Windows 10 PC nor Cortana app on iPhone works with relinking Skype and Cortana. After clicking "Agree", nothing happens (see URL below).
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Anonymous
2019-12-21T01:48:22+00:00 Try using a different computer if you have one. That worked for me.
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Anonymous
2019-12-21T13:25:16+00:00 Did not work on a different computer but thanks for the suggestion. The same issue occurs - can't get past the agree screen (nothing happens when you click the button).
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Anonymous
2019-12-22T16:43:33+00:00 Try using a different computer if you have one. That worked for me.
I tried a desktop and 2 laptops as well as a windows 10 phone (versions 1903, 1909 on one laptop, and 1709 for the phone). I tried an old android 6.0 phone as well. I contacted Microsoft support, the guy wanted me to give him remote access to my pc. I didn't like the sound of that, and it definitely isn't on the device level for any of my devices, nor a network issue as I've tried it on three different networks as well as mobile data (I even tried it with wired ethernet on the 1903 laptop).
Now I pay for a Skype Number just for the speaker, but some random Indian dude who I can barely hear and understand that has no idea what Cortana Speaker I'm talking about isn't helpful. Nothing against him, but what other support can I contact? Skype? Because it's mainly a problem in Cortana's Notebook.
One another issue, the Xbox Skill isn't working exactly it should for the Invoke either. The long commands "Hey Cortana, Tell Xbox to launch Netflix" works but the short commands "Hey Cortana, Launch Netflix" don't for some reason (the speaker is fully paired with my Xbox One). They stopped working the same time as the problems linking with Skype started.