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Hello
I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.
It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.
I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.
If anyone has a solution to this, it would be much appreciated!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The prior post about reseting via the pin hole is what worked for myself. I had the same issue months long of never finishing its set up process. Once i reset via the pin hole (noticing a ding sound i have never heard before). It then completed the set up entirety and has been fine ever since.
Alex,
God bless you!! This is the solution, the only solution that worked for me. I am so very grateful. Thanks for this one simple tip. It really saved the day.
Jim
Great that you got it working.
My three three invokes have been going well (in Australia) but I am a little concerned now with the retrenching of cortana. The invokes certainly do less than they once did but at least home automation is still working and other basics are functioning.
I can no longer use the windows 10 apps to do much with her now they are all updated to the latest build (insider). She's been removed from the Android launcher and now only exists on the cortana standalone app for Android which still works but in reality has also been pulled from markets outside USA.
How are other international users finding their experience?
I really want to keep using cortana I have invested much over the years in a Microsoft ecosystem and cortana is my favourite of the assistants. If the invokes eventually just stop working I am hoping Harman can provide an update we can use to push alexa or google assistant to the devices.
With the new consortium formed recently that suggests inter assistant device compatibility will be embraced I am also hopeful microsoft may relent and join and allow future consumer expansion for cortana.
Finally, after 3 days of trying to 'Update my new invoke it worked. I unplugged it and plugged it in maybe 9 or 10 times. It finally updated successfully. Hang in there and keep trying.
Same problem here... It would not finish the set up via the Cortana app on my Android. After connecting to the wifi, the ring would remain white on the speaker and never finish, even though it would appear on the app that all was well. After trying everything I finally just powered it up, waited a couple mins, then stuck a pin into the tiny pin hole on the back of the speaker. l felt the internal button via the pin through the pin hole and held it compressed for about 20 seconds. While holding it in the speaker made a chime noise and it flashed a partial white circle on the top. This partial circle remained for about 5 mins or so, then it started the set up process. Via the Cortana app on my phone I did the set up and it actually worked. All functions are back to expected working order, all commands, music, outlook, news...etc... After a couple of week of fighting I am glad all is working now. But still unsure what actually caused this to happen in the first place.
I am assuming that an unplug will reboot the speaker but the pin hole button is more of a complete/total reset of the speaker.
This was the one that worked for me. Thanks so much for this post - really clear and did the trick.
