Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

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  1. Anonymous
    2019-11-02T03:42:16+00:00

    HI Big Taste. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Guardian Moderator here to help you.

    Run the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.

    See troubleshooting for Invoke speaker here:

    https://www.ifixit.com/Wiki/Harman_Kardon_Invok...

    https://forums.windowscentral.com/cortana/47319...

    https://answers.microsoft.com/en-us/windows/for...

    Owners manual:

    https://www.harmanaudio.com/on/demandware.stati...

    I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  2. Anonymous
    2019-11-04T01:56:36+00:00

    Hi Greg

    I really apricate your help, but none of the fixes provided worked and I don't think any of the people in those forms are experiencing the same issues as I am.

    At this point I'm debating just taking it in to be serviced.

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  3. Anonymous
    2019-11-04T02:15:07+00:00

    Did you try the troubleshooting in the Owner's Manual I provided you?

    Can you contact Harman Support to see if this is a known issue?

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  4. Anonymous
    2019-12-09T17:17:43+00:00

    Hi, 

    I have the same problems like you, it seems that second step auth on my Microsoft account is messing up the link between my Microsoft account and the invoke. Definitely it is a change that Microsoft did because it used to work fine, I hope you find the solution.

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  5. Anonymous
    2019-12-14T13:23:04+00:00

    my invoke stopped working with Hue lights last night and I cant seem to get it going.  all my other devices are working fine.  And its both my invokes that started this at the same time.

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