Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

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  1. Anonymous
    2020-11-30T02:15:25+00:00

    I read on here that someone said that they are unplugging their Invoke for 2021.  I think that is a great idea bc then the firmware update won't make it to the device, but I'm not sure what I will use as a year long replacement? 

    That was me, and I bought a couple Polk Assist speakers for under $40. They're actually better sounding than the Invoke, I was pretty shocked. If you're up for using Overlord Google I can't think of a better option for that price tag honestly.

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  2. Anonymous
    2020-11-27T22:51:48+00:00

    I am absolutely fine with using it as just a BT speaker, however I can't even do that because it won't let me connect it to anything without setting it up through Cortana first, and Cortana setup won't work on three devices (W10, iPhone, iPad) because... well, it's Microsoft. 

    Basically, with the sole exception of Xbox, anything that is consumer oriented and MS branded is guaranteed to be killed off after a short while. Only a fool would invest into MS ecosystem at this point, outside of Windows / Office. What a disaster.

    Time to pack that nice Invoke and dump it into trash.

    Don't do that it yet.

    I had the same issue after 6 months of keeping invoke in storage while moving.

    Cortana is not recognizing it in the last step "Something Went Wrong"

    I tried something else - instead of Cortana I went to my "WIFI" settings of the phone and found invoke under Accessories. Connected to it and it redirected automatically to join the wifi.

    So, try setting it up as an accessory directly instead going through cortana.

    After that at least it started working as a Bluetooth device successfully making it more than a paper weight.

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  3. Anonymous
    2020-11-27T00:05:27+00:00

    Sooo.... Has nobody else had the invoke have the constant yellow or green light spinning?

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  4. Anonymous
    2020-11-26T23:34:32+00:00

    I finally solved the problem of my Invoke not making it through the complete setup process. 

    • I had to use my Android Phone and go into the Cortana App and REMOVE both of my Invoke Speakers.
    • Then start completely from scratch with the setup process.
    • Be sure your phone wifi is set to the same wife your Invoke will be set to.
    • Then you will be able to completely set up the Invoke as usual.

    It worked like a charm and now we have great holiday music playing for our family Thanksgiving dinner.  I plan to use it for as long as it works.  I also took the liberty of setting up a couple of devices like my phones and Surface's to also connect via bluetooth just in case things really get funky in 2021.  The idea of unplugging it for an entire year is too much for me. 

    I love this device Dang Blasted Microsoft!  There's no significant reason you should pull Cortana from this device!  What's next the Surface Headphones?  You're terrible at customer service for your devices!  Most companies appreciate customer loyalty and will do anything to build it and keep the customers happy they already have.  But not Microsoft!  Yes and now the stores are closed and there's no way to have a relationship with real people who can help.   If only they cared about something more than their stock.  Like consumer customers.  It's so disappointing!

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  5. Anonymous
    2020-11-24T19:12:59+00:00

    Finally, I finished the setup using an old iPhone which is running iOS12.

    Looks like the Cortana app on iOS14 has an issue.

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