Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

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  1. Anonymous
    2020-03-31T16:15:29+00:00

    Yes I've tried to reset it 5 times! I even tried it on an apple device! It gets connected and it works but it never shows up on any devices! I always have it connected with my laptop, but now when I click the Cortana  icon and then devices my invoke never shows up! But it will show up if I want to connect to bluetooth under the bluetooth settings.  Its driving me mad. I usually have my invoke make a sound when it is listening to me speak, and that can be done under settings.  But now I can't do that anymore!

    First things first you are not alone. I have two invokes and. Ith are working but they do not show up in the cortana app not on pc or android so it's not your device it's Microsoft. I would of suggested doing the pIn in hone reset but let's wait it out and see what Microsoft says

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  2. Anonymous
    2020-03-31T03:48:27+00:00

    Yes I've tried to reset it 5 times! I even tried it on an apple device! It gets connected and it works but it never shows up on any devices! I always have it connected with my laptop, but now when I click the Cortana  icon and then devices my invoke never shows up! But it will show up if I want to connect to bluetooth under the bluetooth settings.  Its driving me mad. I usually have my invoke make a sound when it is listening to me speak, and that can be done under settings.  But now I can't do that anymore!

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  3. Anonymous
    2020-03-31T03:31:04+00:00

    Same here, my invoke no longer shows up on my laptop, and its driving me insane. How am I supposed to adjust some settings if it not longer exists?!

    what so you mean it is no longer on your Cortana app  have you triied to reset ?

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  4. Anonymous
    2020-03-31T00:28:19+00:00

    Same here, my invoke no longer shows up on my laptop, and its driving me insane. How am I supposed to adjust some settings if it not longer exists?!

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  5. Anonymous
    2020-03-09T13:16:58+00:00

    Same problem here... It would not finish the set up via the Cortana app on my Android. After connecting to the wifi, the ring would remain white on the speaker and never finish, even though it would appear on the app that all was well. After trying everything I finally just powered it up, waited a couple mins, then stuck a pin into the tiny pin hole on the back of the speaker. l felt the internal button via the pin through the pin hole and held it compressed for about 20 seconds. While holding it in the speaker made a chime noise and it flashed a partial white circle on the top. This partial circle remained for about 5 mins or so, then it started the set up process. Via the Cortana app on my phone I did the set up and it actually worked. All functions are back to expected working order, all commands, music, outlook, news...etc... After a couple of week of fighting I am glad all is working now. But still unsure what actually caused this to happen in the first place.

    I am assuming that an unplug will reboot the speaker but the pin hole button is more of a complete/total reset of the speaker.

    This was the one that worked for me. Thanks so much for this post - really clear and did the trick.

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