Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

139 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-12-15T20:36:21+00:00

    I have some videos and a screenshot to show you guys, mine works 25% of the time.

    Invoke Video 1/3

    Invoke Video 2/3

    Invoke Video 3/3

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-12-15T19:13:46+00:00

    Me and all of my friends are having the same issue. Global outage. Going to call corporate. Pissed!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-12-15T17:48:55+00:00

    Hi, 

    I have the same problems like you, it seems that second step auth on my Microsoft account is messing up the link between my Microsoft account and the invoke. Definitely it is a change that Microsoft did because it used to work fine, I hope you find the solution.

    I don't have second step auth and mine is having issues.

    I was able to fully setup my invoke after resetting it, and it fixed nothing. However, I was only to set it up using my Lumia 950, my desktop (1903), both laptops (one 1903 other 1909), my iPhone 11, and my mom's s9 couldn't finish setup. My other Lumia, the 735 running W10 also couldn't do it.

    I think only phones that come out of the box with W10 Mobile can do with no problems, but it could only work on Lumia, not the HP Elite X3 or other manufacturer brands. Maybe pcs running W10 1809 or older can do it but I don't have any.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-12-15T07:24:33+00:00

    I’m experiencing the same problem with mine as well. Started yesterday and I couldn’t get it to set an alarm like I do every night. Tried setting it up again and still has the same problem.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-12-14T13:23:04+00:00

    my invoke stopped working with Hue lights last night and I cant seem to get it going.  all my other devices are working fine.  And its both my invokes that started this at the same time.

    Was this answer helpful?

    0 comments