Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

139 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-06-16T18:34:31+00:00

    The Harman / Kardon Invoke lost connection to the Studio again. 

    ~Four (4) hours of repeating setup produced a positive result.  Followed instructions many times, removed device

    My Microsoft Account auto-emailed a sign-in notification.

    One difference at the end of the process: Pushed the Factory Reset Button 

    You recently signed in with your Microsoft account<br>DEL.TEXT . To help keep you safe, here are a few details:
    Country/region: United States
    Date: 6/15/2020 2:40 PM (PST)
    Service: HK Invoke

    Windows 10 Pro

    Version 1909

    OS Build 18363.900

    Quality Updates

    2020-01 Update for Windows 10 Version 1909 for x64-based systems (KB4497165)

    Successfully installed on 6/15/20

    2020-06 Security Update for Adobe Flash Player

    Somebody wrote about resetting by pushing the Factory Reset Button above(?).  Thank you.  The sound quality is again delightful.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-06-09T21:22:59+00:00

    But I made the mistake of waiting too long before setting the other two up. I have been trying since December 2019 to set them up using both my Windows 10 PC and an Android phone. The setup app can connect to the speakers and then have the speakers connect to my WiFi network. Everything seems to be going well but the set up process never finishes.

    I think something changed recently and now Invoke setup and firmware update appears to be working again. 
(I also noticed the Cortana app on iPhone has some recent updates.)

    
I have an old Invoke with old firmware.
 Setting up an Invoke with Android failed during setup. I changed to iPhone Cortana app and Invoke setup worked. At the end of setup, the Invoke was able to receive the latest firmware: Barracuda_libre -11.1842.0


    If you have an Invoke and want to update firmware:

    
First option: power cycle Invoke to see if it receives the new firmware. 


    Second option: Reset Invoke and re-do the setup on iPhone Cortana app.  (Reset by removing Invoke in Cortana app and then press-hold the Invoke mute button for 5 seconds.)

    Let us know if this helps.

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2020-06-09T21:14:37+00:00

    Foremost, I am with you, I wish I set mine up a year ago too.

    So, I will relay what I have been told from Harman and Kardon and Microsoft, but take all of this with a grain of salt. 

    Harman and Kardon said that updates cannot be done manually, and that all updates are processed over the air. I ask them about the servers, to which they said that if Microsoft pulled the servers, the Invokes would not work all together. Microsoft told me that all Firmware updates for the Invoke, are processed by and or at Harman and Kardon, Microsoft does not have access to the Firmware servers. Basically, Microsoft said it is not their problem, Harman and Kardon seem to be blaming our networks, than our devices, in that order. 

    I think something changed recently and now Invoke setup and firmware update appears to be working again. 
(I also noticed the Cortana app on iPhone has some recent updates.)

    
I have an old Invoke with old firmware.
 Setting up an Invoke with Android failed during setup. I changed to iPhone Cortana app and Invoke setup worked. At the end of setup, the Invoke was able to receive the latest firmware: Barracuda_libre -11.1842.0


    If you have an Invoke and want to update firmware:

    
First option: power cycle Invoke to see if it receives the new firmware. 


    Second option: Reset Invoke and re-do the setup on iPhone Cortana app.  (Reset by removing Invoke in Cortana app and then press-hold the Invoke mute button for 5 seconds.)

    Let us know if this helps.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-05-01T13:01:35+00:00

    sh*t products/ **** support, ***** M$

    Was this answer helpful?

    0 comments