Forza Horizon 4 keeps crashing on start.

Anonymous
2019-10-04T14:26:33+00:00

Hi, yesterday I got the xbox gamepass for PC. The main reason for this was to get access to Forza Horizon 4, but when I finally downloaded it and tried to launch it, it didn't work. I've looked around on the forums and I haven't found any fixes yet. I tried uninstalling MSI afterburner, resetting my save data (didn't work cuz I had never played it before). I have a good enough pc: GTX 1050 Ti, Ryzen 5 2600X, 8gb ram, 500GB ssd, etc. I tried uninstalling and reinstalling the game countless times.

Nothing worked. 

I tried using Event Viewer, these are the logs:

Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d8e8039

Faulting module name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d8e8039

Exception code: 0xc0000005

Fault offset: 0x00000000005b15d4

Faulting process id: 0xad7c

Faulting application start time: 0x01d57abe98e849f3

Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Report Id: f06b7c2a-5144-4b73-9c86-dde531343cb6

Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: SunriseReleaseFinal

I tried disabling development mode in Windows Powershell. I tried going on an administrator account to try it on there, still didn't launch. I tried 

Installing the game on my laptop that I use for college. Same error codes, none of the fixes worked on there either.

Could anyone please help me with this? I'm tired of going through the same Forum posts.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

69 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-11-22T03:07:29+00:00

    I have tried all of these before and none of them have worked, I even ran the troubleshooter and it said it fixed the "hanging and crashing apps" but when I launched my forza again, same application hang error occurred.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-11-23T23:49:26+00:00

    I am also experiencing the same exact problem... After doing some research, this appears to be a recurring problem that MANY people have experienced recurrently ever since the game was released. However, I am experiencing it for the first time after having played the game with no problems for almost an entire year now, since I bought it from the Windows store in October 2018.

    This is a RECENT issue (game ran successfully last Nov. 16, 2019 - Now it is Nov. 23, 2019, and the game does not launch).

    I have tried every suggested troubleshooting option listed in (short of reinstalling Windows itself) to make the game even BOOT properly, and nothing has worked.

    This is CLEARLY an OLD ERROR that is now RESURFACING for users that never had it before. The game DOES NOT LAUNCH.

    Everything I've read regarding this issue involves access errors, permissions, and verification - all Windows related issues.

    My version of Windows 10 is UP TO DATE. According to the Microsoft Store, my version of the GAME IS UP TO DATE. My Nvidia DRIVERS ARE UP TO DATE. I have not installed any new software since the game last ran, or changed any firewall, anti-virus, or Windows settings that would affect the game from launching.

    This is clearly a developmental problem with either a game update... or, more likely, a WINDOWS update. PATCH IT!!!!!!!!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2019-11-24T11:21:29+00:00

    All, I am also a victim of Forza Not working. It worked fine about 1 week ago. I have tried all steps above but no success. Too many people are observing this problem at the same time for it to be a coincidence. In the Application error log I see this message:

    Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5dcc7e88

    Faulting module name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5dcc7e88

    Exception code: 0xc0000005

    Fault offset: 0x00000000003baff4

    Faulting process ID: 0x28e4

    Faulting application start time: 0x01d5a2b800f8599d

    Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.367.746.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

    Faulting module path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.367.746.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

    Report ID: f74d8d74-7796-417e-8875-bd0af9ae9351

    Faulting package full name: Microsoft.SunriseBaseGame_1.367.746.2_x64__8wekyb3d8bbwe

    Faulting package-relative application ID: SunriseReleaseFinal

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-11-26T00:02:08+00:00

    same issue here,

    was working

    on 12november started the game and played it, but no sound

    on 13november splash screen close itself after 1mn

    checked event log and saw the sunrise error.

    tried I think 99% of solution offered and no solution... yet

    contacted forza and got them send me back to microsoft support

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2019-12-07T03:26:02+00:00

    Any updates on this?

    I feel like I'm losing money the longer this goes on...

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments