Forza Horizon 4 keeps crashing on start.

Anonymous
2019-10-04T14:26:33+00:00

Hi, yesterday I got the xbox gamepass for PC. The main reason for this was to get access to Forza Horizon 4, but when I finally downloaded it and tried to launch it, it didn't work. I've looked around on the forums and I haven't found any fixes yet. I tried uninstalling MSI afterburner, resetting my save data (didn't work cuz I had never played it before). I have a good enough pc: GTX 1050 Ti, Ryzen 5 2600X, 8gb ram, 500GB ssd, etc. I tried uninstalling and reinstalling the game countless times.

Nothing worked. 

I tried using Event Viewer, these are the logs:

Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d8e8039

Faulting module name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5d8e8039

Exception code: 0xc0000005

Fault offset: 0x00000000005b15d4

Faulting process id: 0xad7c

Faulting application start time: 0x01d57abe98e849f3

Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Report Id: f06b7c2a-5144-4b73-9c86-dde531343cb6

Faulting package full name: Microsoft.SunriseBaseGame_1.351.461.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: SunriseReleaseFinal

I tried disabling development mode in Windows Powershell. I tried going on an administrator account to try it on there, still didn't launch. I tried 

Installing the game on my laptop that I use for college. Same error codes, none of the fixes worked on there either.

Could anyone please help me with this? I'm tired of going through the same Forum posts.

Windows for home | Windows 10 | Gaming

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  1. Vijay A. Verma 104.9K Reputation points Volunteer Moderator
    2019-10-04T15:08:08+00:00

    Hi zTea

    Greetings! I am Vijay, an Independent Advisor. Please try these steps and check after each step.

    1. If you are able to open MS Store, open MS Store > Click on your profile picture on top right and sign-out. Then sign-in again.
    2. Try to reset the app

    Windows Key+i > Apps > Scroll down to this App > Click this App > Advanced options > Reset

    1. Reset Microsoft Store through Command Prompt

    Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

    1. Run Windows Store Apps Troubleshooter

    Windows Key+X > Click Settings > Click Update & security > Click Troubleshoot > Scroll down to the bottom > Click Windows Store Apps > Click Run the Troubleshooter

    1. Uninstall & Reinstall Store

    Windows Key+X > Windows Powershell (Admin) > Copy the following from below and right click in Powershell to paste > Enter

    Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage

    Copy the following from below and right click in Powershell to paste > Enter > Reboot your computer

    Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

    Do let me know if you have any more question or require further help.

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  2. Anonymous
    2019-10-12T02:51:36+00:00

    I have this same exact error, it shuts down the latest AMD drivers and won't load back into forza horizon 4 until i reboot.  RX 590, the game crashes all the time and has graphical errors, no other game i have..and i have plenty, is having this problem.

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  3. Anonymous
    2019-10-12T22:10:06+00:00

    Having the same issue you described. The game runs fine though for a period of time, but often times it randomly hangs for a few seconds and continues after the hang. other times the hang is completely crashing the game to the point where i (just now) witness a weird glitching crash screen with literally all kinds of graphical glitches and distortion on my entire screen. and game just shuts down back to windows.

    last night i had these weird over bloomed red lines next to all the roads.. really weird.

    i have some other games aswell but none of them have this problem.

    also running the RX590.

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  4. Anonymous
    2019-10-12T23:04:27+00:00

    I know what you mean about the red lines.  They have been red, yellow, green, where the sideline of the roads are.  Sometimes there's other artifacts also.  I adjusted some settings.  I'm sure you know the 590 with a ryzen 5 can run the game with just about everything on ultra, but with everything turned up it crashed more often.  I switched shadows from ultra to high, reflections from u to h, and a couple other settings down.... it still crashes, just not as often.

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  5. Anonymous
    2019-11-22T03:02:56+00:00

    I have this exact same error message as well, I submitted a ticket to forza support and they have said it might be something to do with my hard drive and told me to defrag it or reinstall it on my ssd, and nothing worked. I really hope microsoft can find the solution for this because I am a huge forza fan and I really wanna be able to play the game again.

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