Microsoft store doesn't recognize my device to install

Anonymous
2019-11-02T20:50:07+00:00

I recently decided to try the Game Pass for their $1 dollar promotion but I can't install any of the games that are available....the install button is greyed out and when I select the "..." to install on my device it doesn't have any device listed although I clearly have my PC connected to my Microsoft account.

As below for pictures of issue.

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Sumit 44,316 Reputation points Volunteer Moderator
2020-08-18T14:53:36+00:00

There are many reasons why your device is not recognized on the Microsoft Store. Assuming you are using the same Microsoft account on the Store and the PC, some of the possible causes and resolutions are as below:

1. You bought an app/game that is not intended for PC.: For Example, Minecraft has 2 versions on the Microsoft Store. One is for PC, and other is for Xbox. Make sure you did not buy the Xbox one - if so, take a refund immediately and buy again. Xbox version requires game pass to run on PC.

2. Your device is not up to date: Many games or apps require supported release of Windows to run. Make sure your Windows version is up-to-date. A 2-year-old OS release may have compatibility issues with the app. Minimum OS requirements are listed on the app page. You can update your device from https://aka.ms/Windows10

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  1. Your PC hardware does not meet the minimum app/game requirements: Certain apps/games, like Forza Horizon 4 require high-end graphics to run, especially a dedicated GPU. If your device does not have one, you may not be able to install the app. In that case, consider updating hardware.
  2. Make sure you are logged in to the Xbox console companion app: Xbox console companion app in Windows helps to track your achievements in the game. If you are not logged in there, your device may not be recognized. In that case, open it and log in using the same account. You can also try installing the app or game from the Microsoft Store in built the Xbox Console companion on the left menu.

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  1. If you logged in using a Microsoft account recently/did a clean install: If you recently logged into your Windows 10 device recently, it takes a while to propagate the change to the devices list. In that case, wait for some hours, likely 12 and try again.
  2. The device limit is exceeded: Microsoft Store allows only 10 devices/account to install an app or game. If you think you are exceeding the limit, remove devices from https://account.microsoft.com/devices and try again.

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  1. Anonymous
    2020-08-19T16:00:53+00:00

    My above "fix" worked!...I did some things 

    before this final step...if anyone wants to know what they 

    were, please reply to this post and I will detail...

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  2. Anonymous
    2020-08-19T22:48:36+00:00

    Please elaborate on how you fixed this!

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  3. Anonymous
    2020-08-20T01:49:01+00:00

    I'm trying to install itunes on my hp laptop, it has windows 10. the pc account is signed into a microsoft account, and the microsoft store app recognizes the device, but the website does not. i get the same message saying no devices were found, the only difference is that it wont even let me add this pc as a device and nothing shows up in the overview.

    ive tried updating the computer, restarting. theres no way to get itunes without going through microsoft. this laptop did have itunes in the past too, the website says "you own this app" but its not anywhere in the computer.

    im at a loss for what to do.

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  4. Anonymous
    2020-08-20T11:36:05+00:00

    I found a solution to my problem with the Microsoft Store. I followed the steps in this video and after that my store worked as normal after being frustrated for several weeks. Here is the link to the video: https://www.youtube.com/watch?v=mrSZSTxgPHA&t=11s

    Let me know if this helps thanks!

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