Microsoft store doesn't recognize my device to install

Anonymous
2019-11-02T20:50:07+00:00

I recently decided to try the Game Pass for their $1 dollar promotion but I can't install any of the games that are available....the install button is greyed out and when I select the "..." to install on my device it doesn't have any device listed although I clearly have my PC connected to my Microsoft account.

As below for pictures of issue.

Windows for home | Windows 10 | Gaming

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Sumit 44,316 Reputation points Volunteer Moderator
2020-08-18T14:53:36+00:00

There are many reasons why your device is not recognized on the Microsoft Store. Assuming you are using the same Microsoft account on the Store and the PC, some of the possible causes and resolutions are as below:

1. You bought an app/game that is not intended for PC.: For Example, Minecraft has 2 versions on the Microsoft Store. One is for PC, and other is for Xbox. Make sure you did not buy the Xbox one - if so, take a refund immediately and buy again. Xbox version requires game pass to run on PC.

2. Your device is not up to date: Many games or apps require supported release of Windows to run. Make sure your Windows version is up-to-date. A 2-year-old OS release may have compatibility issues with the app. Minimum OS requirements are listed on the app page. You can update your device from https://aka.ms/Windows10

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  1. Your PC hardware does not meet the minimum app/game requirements: Certain apps/games, like Forza Horizon 4 require high-end graphics to run, especially a dedicated GPU. If your device does not have one, you may not be able to install the app. In that case, consider updating hardware.
  2. Make sure you are logged in to the Xbox console companion app: Xbox console companion app in Windows helps to track your achievements in the game. If you are not logged in there, your device may not be recognized. In that case, open it and log in using the same account. You can also try installing the app or game from the Microsoft Store in built the Xbox Console companion on the left menu.

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  1. If you logged in using a Microsoft account recently/did a clean install: If you recently logged into your Windows 10 device recently, it takes a while to propagate the change to the devices list. In that case, wait for some hours, likely 12 and try again.
  2. The device limit is exceeded: Microsoft Store allows only 10 devices/account to install an app or game. If you think you are exceeding the limit, remove devices from https://account.microsoft.com/devices and try again.

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  1. Anonymous
    2020-08-18T11:27:08+00:00

    THIS IS ABSOLUTELY ****IN RIDICULOUS MICROSOFT

    YES, I AM SHOUTING.

    I HAVE PAID $176 FOR THE NEW MSFS20 AND CAN I ACTUALLY INSTALL IT ON MY FLIGHT SIM COMPUTER?

    HOW THE HELL YOU DARE TO STEAL $176 FROM ME WHEN I CANNOT ACTUALLY USE YOUR ****IN SOFTWARE

    I CAN SEE MY DEVICE IN THE ACCOUNT HISTORY, YET WHEN I TRY TO INSTALL IT, NO DEVICE IS RECOGNISED.

    YOU ARE A BUNCH OF MONEY GRABBING ******** AND IT'S ABOUT TIME SOMEBODY MADE YOU PAY BACK CUSTOMERS FROM THE AMOUNT OF **** YOU PUT US THROUGH TRYING TO GET THIS STUFF SORTED.

    WELL??????

    NOW WHAT?

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    10+ people found this answer helpful.
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  2. Anonymous
    2020-08-18T13:30:57+00:00

    I am having the same problem as everyone else...Dr Dave Jones

    has stated the problem succinctly...ridiculous...I even own

    stock in MS....

    MIcrosoft...do you hear us?....if so, then help us...

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  3. Anonymous
    2020-08-18T16:05:54+00:00

    Hi Summit...thanks for the response...unfortunately neither of 

    you suggested fixes worked...updated to latest W-10 yesterday

    and am using a powerful gaming computer...very unlikely that 

    the Sim in incompatible...now running Xplane 11 and P3D 4.1...

    the update, though probably needed, did not solve the problem...

    I may have stumbled upon a fix, at least for me...I think the Sim

    is now downloading...even though I have a 1G internet connection, 

    the download seems to take forever...if it succeeds, I will post here later...

    In the meantime, folks who want to can try the final step in my process...

    go to the Microsoft Sore and login...search for "Flight Sim"...that will bring up 

    a choice of the versions of the Sim...cllick on the one you purchased...in my 

    case, I saw a message that I owned the Sim...what I did then (out of frustration) 

    was to click on the "purchase" or "buy" box...to my great surprise a box opened

    and the download (I think) started...though I did a few things in between, not

    sure any helped but this last, if it is working (which I think it is)

    If anyone wants to try, let me know if it works...DISCLAIMER: use this at your own 

    risk...

    If I get the Sim downloaded and working, I will post all the steps I did...

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