Cannot download ANY app from Store. Error c101a006

Anonymous
2019-11-13T16:54:28+00:00

Hi, I'm trying to download my apps before the store shutdown next month but I cannot download ANY app.

It shows an error with the code c101a006.

I was able to download any apps yesterday even without an email attached to the phone. Later I decided to restore the phone to the factory defaults before downloading the apps in anticipation to the Store being terminated. After the restore, I signed in with my email and for my surprise I can NOT download ANYTHING from the store.

There is some default app updates pending in the download section that also cannot be installed for the same reason, giving the same error code.

They start downloading but autocancels right after. When I tap then, they show the same error code.

I'm pretty sure the Store is not closed yet.

I already tried a lot of things that people suggest:

-Changing date+time to December 3rd of 2017

-Reset the phone (voldown+power)

-Restoring to defaults again

-Creating a new email

-Reflashed using Windows Device Recovery Tool

A lot of people already had problems with the Store not downloading apps, I also saw that some of them got this problem after factory resetting the phone just like me.

https://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia-mdapps-mdlumia600/windows-phone-81-lumia-640-microsoft-store-error/82e7b0cd-0991-4b3b-bf3b-621b5911b882?page=1

The problem in the link is not 1:1 but once I changed the date+time, I got the error above.

How are we supposed to download our apps before the Store shutdown in the next month, if we still have problems like this?

Can a representative take a look at these problems? Please.

Nokia Lumia 530 Windows Phone 8.1

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

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  1. Anonymous
    2019-11-27T15:09:34+00:00

    I have an easier solution guys. Trash your microsoft phones since they don't give a **** because I was using my old one for my daughter to play on and I am dang livid. I took a sludge hammer to it. Glad I got rid of it 4 years ago for an android device. Once you've trashed all of your microsoft phones their money will go poof! Then maybe they will go "Hey were loosing customers because our crappy customer service and inability to fix what they need so maybe we should listen." Basically get an android. Samsungs are Bae. Never have let me down.

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  2. Anonymous
    2019-11-27T16:57:35+00:00

    thank you very much. I did it with your instructions . i love you :D

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  3. Anonymous
    2019-11-27T23:00:51+00:00

    Hi all,

    I just connected my WP8.1 phone with my computer and started the OTC tool. It did some work and prompted that my phone (Lumia 925) is not upgradeable to WP10. However, I can download apps now - it seems that this fixes the c101a006 error. At least for me.

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  4. Anonymous
    2019-11-28T00:22:30+00:00

    Yes, yes, it works for me too, I can download apps!

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  5. Anonymous
    2019-11-28T03:18:33+00:00

    The Store is working now like nothing happened in the last 15 days.

    No need of PC or other tricks.

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