Cannot download ANY app from Store. Error c101a006

Anonymous
2019-11-13T16:54:28+00:00

Hi, I'm trying to download my apps before the store shutdown next month but I cannot download ANY app.

It shows an error with the code c101a006.

I was able to download any apps yesterday even without an email attached to the phone. Later I decided to restore the phone to the factory defaults before downloading the apps in anticipation to the Store being terminated. After the restore, I signed in with my email and for my surprise I can NOT download ANYTHING from the store.

There is some default app updates pending in the download section that also cannot be installed for the same reason, giving the same error code.

They start downloading but autocancels right after. When I tap then, they show the same error code.

I'm pretty sure the Store is not closed yet.

I already tried a lot of things that people suggest:

-Changing date+time to December 3rd of 2017

-Reset the phone (voldown+power)

-Restoring to defaults again

-Creating a new email

-Reflashed using Windows Device Recovery Tool

A lot of people already had problems with the Store not downloading apps, I also saw that some of them got this problem after factory resetting the phone just like me.

https://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia-mdapps-mdlumia600/windows-phone-81-lumia-640-microsoft-store-error/82e7b0cd-0991-4b3b-bf3b-621b5911b882?page=1

The problem in the link is not 1:1 but once I changed the date+time, I got the error above.

How are we supposed to download our apps before the Store shutdown in the next month, if we still have problems like this?

Can a representative take a look at these problems? Please.

Nokia Lumia 530 Windows Phone 8.1

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. RedSpook-9082 4,765 Reputation points Volunteer Moderator
    2019-11-19T09:54:51+00:00

    Every few months Microsoft develop an issue with access to the Store, generally for WP8.1 devices. It usually takes a couple of days to fix, please wait and do not do any resets or firmware reinstalls on your devices, this will not solve the problem.

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  2. Anonymous
    2019-11-19T06:33:04+00:00

    I cannot download any apps in store. It saw error code c101a006. What I do ? Reply me please...

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  3. Anonymous
    2019-11-19T02:12:12+00:00

    Pls am having de same issues because I can't update my WhatsApp now pls what can I do,pls I needed an emergency respond tanx.Charles

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  4. Anonymous
    2019-11-18T23:05:48+00:00

    I have a Nokia 520, and I have the same problem error c101a006. 

    Without any warning this has happened, and is disgusting from Microsoft, if anyone has a resolution please advise, otherwise when will this be resolved.

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  5. Anonymous
    2019-11-18T21:02:51+00:00

    I have had the same c101a006 error in the Store on my multiple Nokia Lumia 820's here in Hungary all weekend.

    On devices that had previously a Microsoft account installed, I can synchronise the Microsoft account without any error message, but the Store just doesn't work, it gives an c101a006 error every time I try to access it or download apps.

    On devices that were factory reset and have no Microsoft account installed, I cannot even add a Microsoft account. So the error seems to be somewhere around the Microsoft account servers' connection to the Windows Phone 8.1 environment. The Store error message may just be a consequence of this issue.

    Is there still anyone responsible who can check this?

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