Out of Windows 10 Minecraft redeem codes?

Did you get an email address?

I wrote to several employees in the chat, one did not know the subject, the other tried to help me but could not, and the last one told me to send an email explaining the problem to mojang ... If anyone knows how to solve this I hope it helps.

Well, I contacted Microsoft and actually feel like I may have got somewhere. Here's the conversation I had and I hope this may help some of you. I am in white and the supporter is in grey. This is just ridiculous at this point and I really hope this amounts to something...

Hello, I am looking for some help regarding Minecraft Windows 10. I have been guaranteed a code for Minecraft Windows 10, however on the Mojang website I have a message telling me that Mojang have run out of codes. Would you be able to verify my purchase and redeem it to my Microsoft account please? (I can send proof of purchase)

Thanks for the head's up! No worries, let's get this sorted out ASAP.(My Gamer tag) is the gamer tag, right?

Yes, that is correct.

Thanks! No worries on this one. There has been cases of error on code redemption or claim from the Java Edition so Mojang has posted a support page for this error so that players would be aware around July 2019

Since you have the receipt, what I may recommend is to take a screenshot of both the error message and proof of purchase and contact Mojang, the game developer of Minecraft, to start an investigation and get this sorted out.

Here's the link of their support page: https://help.minecraft.net/hc/en-us/requests/new

And if you're curious on the page they posted on July, you can also check it out here: https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10?b_id=5408

I have already done this, and have had no response. I was told that you could credit the game to my account if I sent you proof of my purchase and a screenshot by another support person, who I talked to a minute ago. This is very disappointing and I don't see how this is very difficult for you, and I am starting to believe that this is just a big money-making scheme. I'm sure you wouldn't want to rip off the people who you owe something to, would you?

Yeah, I definitely understand where you're coming from. Though it is a communication sent to Mojang themselves to us. Since this is promotion about the Java Edition of the game, which can be purchased on their end, the best way to get the unique code will be on their end.

You can also check on the post they sent around July for more information as well.

Since you said that you were instructed by this with the previous rep, let me also check on the records of your previous conversation as well.

Thanks for waiting! It seems like we're only able to find one contact with my colleague. Do you happen to have a case number of your contact that you were referring to?

no, when I came to you, the chat was wiped and I can only see as far as when I started talking to the assistant.

ElleBee2 Replied on December 19, 2019 GOOD NEWS GUYS!!

I was able to get in touch with someone from Microsoft customer support via a live chat feature!! I've been following this thread since the beginning, and I've tried everything.. finally I talked to someone and explained my issue, I told them I would like to send them a screenshot and they said they'd validate it. Soon after, they came back and redeemed it on my Microsoft account! So please, please just do this and I'm sure you will get it within 10-ish minutes: Go to this link: https://support.microsoft.com/en-us/contactus/ Click the small blue Contact support in browser instead button Type your issue, and select the "no this article did not help" until you get an option to talk with a person Choose the "product" as "Windows" Select issue as "PC gaming and Xbox app" Click "Chat" Explain the problem to them Tell them you would like to send them a screenshot of the error message They will send you a link to a spot where you can securely upload an image

Is it possible that I could get the same treatment?

It's okay. We actually have a record of previous conversations here in our end and right now, all I see is a record of our conversation and also my colleague, Rosie.

Thanks for the head's up! Let me get this checked and reviewed for validation. It may take a while but it's worth a shot.

For reference, would it be fine if we can get that receipt? Here's the link to send it

File Transfer - Case(case number)

I hope I didn't lose you. Are we still connected?

Yes, I sent the screenshot of It.

Thanks! Kindly give me 2-3 minutes to review all the information you provided.

Thanks for waiting! I am able to consult our manager for this and we got your message raised and also the receipt forwarded to our Back End Team for verification.

We'll be leaving this case open and update you with the results within the next 4-5 hours on your best email as we wait for their reply. Would you like to proceed?

Yes, Definitely. I hope that we can do something about this.

Definitely. Now I wanted to make sure you receive our updates, does (My email)  work or do you prefer a different email instead?

Yes, that is the best contact place for me.

Got it. To ensure that you will receive all the help that you need, you don't have to contact us again regarding with the same concern because we will resolve this for you via email!

I want to make sure that I was able to get everything in this contact, please let me know if I missed something before we call it a day?

No, This is great. I got much further than I did with Rosie. Thanks!