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You will no longer be able to redeem your free Minecraft Windows 10 code from Mojang. This had to be done by Monday 20th April 2020.
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So I'm trying to redeem Minecraft for Windows 10 (I purchased the game back in 2011) and I keep getting this error upon hitting the redeem button:
Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
Are there really no codes available right now or is this a error on my end somehow?
[Moderator Edit: Added part in bold to reflect that this offer has now ended**]**
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please read Sumit's post marked as answer for more information.
Update: 18th April 2020
Mojang have posted that this problem with the codes has been resolved, and you should see the option to get your code if you are eligible. Please try redeeming your code now.
Update: 20th April 2020
Last day to redeem your free Minecraft Windows 10 code by Midnight UTC time!
Update: 21st April 2020
Offer has now ended and you will be unable to redeem your Windows 10 Minecraft code now.
Nathan,
This thread has run its course and would be locked. Those seeking Minecraft Windows 10 edition should see a code on the redeem page.
Windows 10 Code Error - Fixed!
https://help.minecraft.net/hc/en-us/articles/360038403371-Windows-10-Code-Error
The redemption program would end on April 20, 2020 so make sure to get the code before.
If you purchased Minecraft Java Edition before October 18, 2018, you will see a button that says “Redeem” in your account.
· If the button is grayed out, you’ve already claimed the code. Log in to your Microsoft account to redownload the game.
· If you don’t have a Redeem button, you purchased Minecraft Java Edition after October 18, 2018 and are not eligible for this promotion.
update: 17th April 2020
Mojang are aware that there are no codes available at the moment, for those eligible. They are actively working on this and will get it working before the deadline.
Update: 18th April 2020
Mojang have posted that this problem with the codes has been resolved, and you should see the option to get your code if you are eligible. Please try redeeming your code now.
Update: 21st April 2020
Offer has now ended and you will be unable to redeem your Windows 10 Minecraft code now.
More information can be found on this Twitter post: https://twitter.com/MojangSupport/status/1250820862975963136
This worked for me too! Thanx!!
BOOM BOOM BOOM!! GOT MY CODE!!
I was transferred to three different supports, but finally got it. This link below will connect you with the Microsoft Billing Advocate team and they will get you guys squared away!
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Greetings, how are you today ?
good
I am Trying to Claim my windows 10 version of minecraft. I purchased the game back in 2016. however when I click the claim free code button. I receive a message at the top of the screen saying that you guys have run out of codes.
I am on PC
this is what i get
Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!
its been two months and no codes
mojang has also been completely unresponsive for a month and a half
I see, first, may I confirm that I am working with ******* - ******* ?
******** Yes my name is *****
Alright, thank you for the detail, can I have a few minutes to check with the case ?
sure
I just check with our information about this case, seem like Mojang site is being overloaded by the issue as they are preparing for Minecraft dungeon. So, lack of staff at the moment.
But don't worry, I can help you here.
Just need some information first.
ok
Can you go to account.mojang.com and get the error code picture ?
picture?
I mean the screenshot of " Error! It looks like we've temporarily run out of gift codes for Minecraft for Windows 10. Don't worry though, more codes should be on their way. Please check back later!"
sure
Let's me create a link so you can upload that picture to me
ok
ive got it
just need the link
Generating one right now.
Still working on it here, sorry it is a bit slow.
no worries
Here you are:
ok ill give that a shot
you get it?
Got it here. Give me a few minutes I will have to check with my supervisor first.
ok thanks!
Still checking with them here, have to check a lots of paper.
Anyways, in case we got disconnected, please use this rejoin link to get back here:
ok thanks
Good news, look like I get the approval to re-issue the game for you.
I mean issue.
Sorry, wrong scenario.
awesome
Alright, this will take a while, I will have to do some paperwork on my side as well.
I will inform you once I have issue the game.
ok eta?
Within this chat, I suppose.
Make sure you won't have to contact us again.
thank you
It should be up by now, you can check on account.microsoft.com/billing/orders.
ok im going to try that
that worked!! thanks!!
Alright, is there anything I can help you today beside this ?
no i think that was it thank you!
If that was everything, I'd like to thank you again for contacting Xbox Customer Support. To properly end the chat session, please click on the "End chat" button on the upper right hand corner of the chat window.
Have a wonderful rest of your day!
THIS^^^ i just finished talking to a rep and i have the game on my account. just follow this and hope to get a rep that can help. please be kind to the customer support they are very helpful and do their best being toxic toward them will only hurt your chance to get the game.
I followed the link, spoke to Finn and after providing a screenshot and waiting a very short amount of time, they managed to redeem the code on my microsoft account for me. They even stuck around while I was having sign in problems, and offered to use remote access to assist me further. So I can confirm that this works. I've been trying almost every day since November the 15th to get the code. Only took me two support chats in total to finally get it. I'm ever so happy :)
edit -- just to add, i've also been following this thread since pretty much the start, so it's taken me a while but i've finally got it, don't give up if you're still trying :)
Worked like a charm! I was chatting with Dalainne P., and she was super nice and helpful. Good luck, guys!
How do we get the original transaction ID, I bought the game in 2011 so I dont have the email anymore and I dont see it on mojang or minecraft websites.
