Cannot use USB External Hard Drive

Anonymous
2019-11-02T13:33:20+00:00

I am using Windows 10 Pro Build 19013.vb_release.191025-1609. Now I cannot use external hard drives.

When plugging external hard drive I can hear the sound of something is connected. But, the drive never displayed in This PC.

Checking Disk Management, the disk is not even there.

Checking Device Manager, one device is malfunction: USB Attached SCSI (UAS) Mass Storage Device.

The device status is:

"

This device cannot start. (Code 10)

{Not Enough Quota}

Not enough virtual memory or paging file quota is available to complete the specified operation.

"

I don't understand this error.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-11-22T00:42:35+00:00

EDIT: This appears to have now been fixed in the following build

https://blogs.windows.com/windowsexperience/2020/01/30/announcing-windows-10-insider-preview-build-19555/

It looks like this issue is acknowledged in the 'Known Issues' section of the latest Insider build. 

https://blogs.windows.com/windowsexperience/2019/11/19/announcing-windows-10-insider-preview-build-19028/

So at least we know Microsoft is aware of the problem and we'll hopefully see it fixed soon. The bad news is, of course, that it's not fixed yet.

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  1. Anonymous
    2020-01-27T05:34:51+00:00

    Really, I've been waiting for months for a fix...and Microsoft wants me to update my Windows 7 systems that work fine and load these drives without any issues . I'll take my chances without their poorly tested updates any day. In fact. my windows XP systems are the most reliable systems I maintain to date.

    Asc6666, 

    The bug I have seen with USB attached SCSI driver uaspstor.sys is only occurring with the builds of windows 10 insider previews. 

    I don't have any issues with the current public release of windows 10 v 1903 or 1909. 

    All my USB attached SCSI devices work fine on USB 3.0 or 3.1 with the uaspstor.sys 18362.387 dated 10/6/2019.

    I don't understand why MS is taking so long to propagate the same good driver to the new insider preview builds.

    Also keep in mind that some of these enclosures use a different protocols when connected to a USB 2 port and when they are connected to a USB 3 port, some other enclosures use uaspstor.sys on either ports.

    Here is a sample of an iDsonix enclosure (NS106X) that uses 2 different drivers on USB 2 with (usbstor.sys) and USB3 with uaspstor.sys. 

    With this particular device the bug is only occurring when connected to a USB 3 port, see below the error with build 19551.1005.

    The same device works fine with current public build v 1909  build 18363.592 (uaspstor.sys 18362.387 dated 10/6/2019), any uaspstor.sys of insider builds fails with the error shown in the last picture below.

    Device connected on USB 2.0 port:

    Device connected on USB3.0 port.

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  2. Anonymous
    2020-01-27T08:42:38+00:00

    Code 10 error is a kind of device manager error code, which defines that the device manager is unable to start the hardware device. Mostly this issue is caused due to outdated device drivers. In short, this error code represent the very common message, which indicates unknown driver or hardware problem.

    To fix this issue you can try below fixes

    Update drive drivers

    Install the latest Windows version

    Uninstall and then reinstall device driver software

    Last but not the least, replace the hardware.

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  3. Anonymous
    2020-01-27T08:51:49+00:00

    Code 10 error is a kind of device manager error code, which defines that the device manager is unable to start the hardware device. Mostly this issue is caused due to outdated device drivers. In short, this error code represent the very common message, which indicates unknown driver or hardware problem.

    To fix this issue you can try below fixes

    Update drive drivers

    Install the latest Windows version

    Uninstall and then reinstall device driver software

    Last but not the least, replace the hardware.

    I think this is an uaspstor.sys issue definely.

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  4. Anonymous
    2020-01-27T09:31:15+00:00

    Code 10 error is a kind of device manager error code, which defines that the device manager is unable to start the hardware device. Mostly this issue is caused due to outdated device drivers. In short, this error code represent the very common message, which indicates unknown driver or hardware problem.

    To fix this issue you can try below fixes

    Update drive drivers

    Install the latest Windows version

    Uninstall and then reinstall device driver software

    Last but not the least, replace the hardware.

    I'm tired of these helpbots who don't seem to comprehend  the problem, and post generic answers that has been established that it doesn't help.

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