Cannot use USB External Hard Drive

Anonymous
2019-11-02T13:33:20+00:00

I am using Windows 10 Pro Build 19013.vb_release.191025-1609. Now I cannot use external hard drives.

When plugging external hard drive I can hear the sound of something is connected. But, the drive never displayed in This PC.

Checking Disk Management, the disk is not even there.

Checking Device Manager, one device is malfunction: USB Attached SCSI (UAS) Mass Storage Device.

The device status is:

"

This device cannot start. (Code 10)

{Not Enough Quota}

Not enough virtual memory or paging file quota is available to complete the specified operation.

"

I don't understand this error.

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-11-22T00:42:35+00:00

EDIT: This appears to have now been fixed in the following build

https://blogs.windows.com/windowsexperience/2020/01/30/announcing-windows-10-insider-preview-build-19555/

It looks like this issue is acknowledged in the 'Known Issues' section of the latest Insider build. 

https://blogs.windows.com/windowsexperience/2019/11/19/announcing-windows-10-insider-preview-build-19028/

So at least we know Microsoft is aware of the problem and we'll hopefully see it fixed soon. The bad news is, of course, that it's not fixed yet.

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  1. Anonymous
    2019-11-05T07:32:49+00:00

    Yes, with every other computer the external drives can be read. (I have two external drives).

    I have tried using Linux, they can be read. Using very old Windows 8 machine, they can be read.

    I am now using Windows 10 Pro 1903 build 19013.1000.

    Andre's post is not relevant, I think. But, if you must know, after plugging the hard drives, they are not listed in Disk Management console.

    The error I see in Device Manager. It is under Storage Controllers. There are USB Attached SCSI (UAS) Mass Storage Device appear with yellow triangle with exclamation mark in it. Right click on it and choose Properties (or just double click it) shows Device Status:

    "This device cannot start. (Code 10)

    {Not Enough Quota}

    Not enough virtual memory or paging file quota is available to complete the specified operation."

    Then I check the Events tab. Here is the log chronologically (7 events):

    "Device USB\VID_2537&PID_1068\MSFT300123456789ABCDE was migrated.

    Last Device Instance Id: USB\VID_2537&PID_1068\MSFT300123456789ABCDE

    Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}

    Location Path: 

    Migration Rank: 0x0

    Present: false"

    "Device USB\VID_2537&PID_1068\MSFT300123456789ABCDE was configured.

    Driver Name: uaspstor.inf

    Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}

    Driver Date: 06/21/2006

    Driver Version: 10.0.19013.1

    Driver Provider: Microsoft

    Driver Section: UASPort_Install_Control

    Driver Rank: 0xFF2000

    Matching Device Id: USB\Class_08&SubClass_06&Prot_62

    Outranked Drivers: 

    Device Updated: false

    Parent Device: USB\ROOT_HUB30\4&23ace5cb&0&0

    "

    "Device USB\VID_2537&PID_1068\MSFT300123456789ABCDE had a problem starting.

    Driver Name: uaspstor.inf

    Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}

    Service: UASPStor

    Lower Filters: 

    Upper Filters: 

    Problem: 0xA

    Problem Status: 0xC0000017

    "

    "Device USB\VID_2537&PID_1068\MSFT300123456789ABCDE was deleted.

    Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}

    "

    "Device USB\VID_2537&PID_1068\MSFT300123456789ABCDE was not migrated due to partial or ambiguous match.

    Last Device Instance Id: USB\VID_0951&PID_1666\60A44C3FAC1CBDB0C96B15E4

    Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

    Location Path: PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(5)

    Migration Rank: 0xF000FFFFC0000023

    Present: false

    Status: 0xC0000719

    "

    "Device USB\VID_2537&PID_1068\MSFT300123456789ABCDE was configured.

    Driver Name: uaspstor.inf

    Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}

    Driver Date: 06/21/2006

    Driver Version: 10.0.19013.1

    Driver Provider: Microsoft

    Driver Section: UASPort_Install_Control

    Driver Rank: 0xFF2000

    Matching Device Id: USB\Class_08&SubClass_06&Prot_62

    Outranked Drivers: 

    Device Updated: false

    Parent Device: USB\ROOT_HUB30\4&23ace5cb&0&0

    "

    "Device USB\VID_2537&PID_1068\MSFT300123456789ABCDE had a problem starting.

    Driver Name: uaspstor.inf

    Class Guid: {4d36e97b-e325-11ce-bfc1-08002be10318}

    Service: UASPStor

    Lower Filters: 

    Upper Filters: 

    Problem: 0xA

    Problem Status: 0xC0000017

    "

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  2. SD - IA 179.6K Reputation points Independent Advisor
    2019-11-04T15:53:18+00:00

    Can you check it on another computer?

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  3. SD - IA 179.6K Reputation points Independent Advisor
    2019-11-03T14:24:40+00:00

    Please check for updates on the Chipset drivers and BIOS.

    I quote Andre's post from the following.

    https://answers.microsoft.com/en-us/windows/for...

    Check if the drive is assigned a drive letter.

    Press Windows key + X

    Click Disk Management

    If you see your drive listed there, but no drive letter, right click it

    Click Change Drive Letter and Paths

    Click Add

    Click Assign the following drive letter

    Click in the Drive letter list box

    Choose a drive letter - try choosing letters near the end of the alphabet

    Click OK

    Click OK again

    If that does not work...

    Press Windows key + X

    Click Device Manager

    Expand Disk drives

    Right click the external drive

    Click uninstall

    Exit Device Manager, restart then check if its detected.

    Open Devices and Printers, locate Unspecified device then manually reinstall the drive. First uninstall the USB Mass torage device driver.

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  4. Anonymous
    2019-11-03T11:48:20+00:00

    I am now at 19008, and still cannot use external hard drives.

    Same error: {Not Enough Quota}

    Not enough virtual memory or paging file quota is available to complete the specified operation.

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