Cannot use USB External Hard Drive

Anonymous
2019-11-02T13:33:20+00:00

I am using Windows 10 Pro Build 19013.vb_release.191025-1609. Now I cannot use external hard drives.

When plugging external hard drive I can hear the sound of something is connected. But, the drive never displayed in This PC.

Checking Disk Management, the disk is not even there.

Checking Device Manager, one device is malfunction: USB Attached SCSI (UAS) Mass Storage Device.

The device status is:

"

This device cannot start. (Code 10)

{Not Enough Quota}

Not enough virtual memory or paging file quota is available to complete the specified operation.

"

I don't understand this error.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2019-11-22T00:42:35+00:00

EDIT: This appears to have now been fixed in the following build

https://blogs.windows.com/windowsexperience/2020/01/30/announcing-windows-10-insider-preview-build-19555/

It looks like this issue is acknowledged in the 'Known Issues' section of the latest Insider build. 

https://blogs.windows.com/windowsexperience/2019/11/19/announcing-windows-10-insider-preview-build-19028/

So at least we know Microsoft is aware of the problem and we'll hopefully see it fixed soon. The bad news is, of course, that it's not fixed yet.

Was this answer helpful?

9 people found this answer helpful.
0 comments No comments

61 additional answers

Sort by: Newest
  1. Anonymous
    2019-11-23T08:39:26+00:00

    I knew that. But this better than totally not working anymore.

    I can tolerate some lack of performance and functionality, but I can't tolerate being completely unusable.

    When MS resolved this problem by giving an update or release a build, UAS support will be restored automatically (cause file uaspstor.sys will be updated).

    Finally, Microsoft did not give any timepoint for fixing the problem, and this stupid issue alread bother me for almost one month, I cann't accept this anymore.

    BTW, I had tried rollback to a working build to wait for MS fixing this issue. But rollback failed, god know why.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-11-22T20:21:10+00:00

    This essentially kills support for UAS and negatively impacts the performance of the drive. If the external drive is an SSD, you also lose support for important functionality. I'd rather sit on a working Insider build until this is fixed. See 

    https://winaero.com/blog/check-if-your-usb-3-0-device-supports-usb-attached-scsi-uas-protocol/

    Yikes, thanks for the heads up.   I was thinking of trying that, glad I didn't.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2019-11-22T19:05:00+00:00

    This essentially kills support for UAS and negatively impacts the performance of the drive. If the external drive is an SSD, you also lose support for important functionality. I'd rather sit on a working Insider build until this is fixed. See 

    https://winaero.com/blog/check-if-your-usb-3-0-device-supports-usb-attached-scsi-uas-protocol/

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2019-11-22T12:38:03+00:00

    It looks like this issue is acknowledged in the 'Known Issues' section of the latest Insider build. 

    https://blogs.windows.com/windowsexperience/2019/11/19/announcing-windows-10-insider-preview-build-19028/

    So at least we know Microsoft is aware of the problem and we'll hopefully see it fixed soon. The bad news is, of course, that it's not fixed yet. 

    Can't believe Microsoft finally start investgation this issue after almost one month....

    But I found a workaround: using WinPE or Sudo utility, rename C:\Windows\System32\Drivers\uaspstor.sys to uaspstor.sys.bak, copy USBSTOR.sys in place and rename to uaspstor.sys.

    After reboot machine, my external HDD works again.

    So, obviously, this issue was related to uaspstor.sys, aka UASP driver.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments