My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2021-03-25T13:07:29+00:00

    I paid through paypal as well but I use that for all my other Microsoft purchases and there hasn’t been anything wrong with those so idk.

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  2. Anonymous
    2021-04-26T18:03:40+00:00

    I ordered by Surface Pro las thursday and it was to be delivered no later than Tuesday, because I am leaving town and need it. It is Monday afternoon and it still says pending...what does that Mean?

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  3. Anonymous
    2021-04-27T15:26:14+00:00

    Normally, order with pending status means that the payment isn't yet received by Microsoft also, it might be still pending on your bank statement waiting for authorization. You can try double checking on your bank and contacting them to authorize your purchase so that the payment will go through and your order to be fully processed. Hope this helps! :)

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  4. Anonymous
    2021-04-28T13:51:08+00:00

    Pending just means that your order has been received and is waiting to be processed/shipped. 

    When I ordered my series x my order was pending for a few days until they shipped it and the payment went through to completion.

    It may take a few days but as long as your order says pending just wait is all you can really do until they decide to ship it.

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  5. Anonymous
    2021-05-10T19:39:14+00:00

    Same order here and it is still pending after 8 days

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