My Microsoft Order is still Pending

Ya I’ve tried that. It’d be cool if we could legitimately track and see where our package is where its headed next and when its on a route

I got my order after Updating the payment information

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Same like I orderd a Xbox series s on December 16 and now its December 29 and it is still pending like please stop saying pending.

i bought a surface laptop 3 on the 31st and it’s been 2 days and the order is still on pending. since im not able to cancel the order, does it mean it has already been shipped? microsoft needs to up their game, their contact service is inconsistent.

DO NOT BUY FROM MICROSOFT STORE - THE WHOLE SYSTEM IS MESSED UP.

WE HAVE A NATIONWIDE SITUATION IN THE UK WHERE CHILDREN NEED TO BE SCHOOLED REMOTELY AND NEED DEVICES TO HELP.  THIS IS WHY I ORDERED IT.

Here's what happenned:

6th Jan 2020

 - Placed order for Surface Go 2 and item was to come on 8th Jan

 - This was confirmed by the support team who also said item was in stock

 - order status - pending

7th Jan 2020

 - order status pending

 - (still not shipped)

 - called support and they said tracking number will be available on or by 8th Jan

8th Jan 2020

 - product not arrived

 - asked for tracking number but support said they can't provide this because their team and warehouse team have no means to talk to each other

 - asked for escalation because I needed to know if a device was allocated for me and being loaded on the van

 - escalation said they can't help. computer says pending and tracking will be avilable shortly and device will arrive Monday

 - support said give it till Monday

 - my daughter's education is getting messed up as she does not have a suitable device to do her work. she is working off my smartphone with a 4" screen

11th Jan 2020

 - called and asked if the device is arriving today

 - support says it should be - be patient

 - i asked for tracking number as status still said pending - usual answer received which was that support don't have the ability to contact warehouse

 - called again a few hours later and support said best to cancel order and re-roder. complimentary express service given

 - new order placed and status left as peding

 - my daughter's education messed up further

12th Jan 2020

 - chased support to see why order was still pending and no tracking information given

 - they said they can't do anything as you have to wait till the date of expected delivery passes for them to escalate!

 - my daughter's education messed up further

13th Jan 2020

 - called first thing in the morning to ask where my order was as status was still pending

 - usual rubbisih about no contact with warehouse but support confident I would receive the device eventhough I had explained the week worth of disasters to therm

 - called back after delivery cut off time and they said they would now escalate

 - I asked when I would get my deivce.  They said they did not know but they woul comment within 24-48 hours!

 - my daughter's education messed up further

14th Jan 2020

 - status on order is still pending

 - Microsoft has not contacted me

 - my daughter's education messed up further

This is the worst customer experience I have ever had with any company in the last 20 years.   Really bafflled as to how this company operates and even exists.  It just doesn't make sense

 - still waiting for my device

 - still waiting for my device

 - still waiting for my device

 - still waiting for my device

 - still waiting for my device

 - still waiting for my device

 - still waiting for my device